Analyst - Data Strategy & Analytics

2 weeks ago

Markham, Canada ENERCARE Full time

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Enercare has recently introduced a hybrid working environment pilot for most office-based roles, providing the benefits of in-person connection and collaboration with increased balance and flexibility. Under the current pilot that runs to the end of summer, applicable employees work in the office two days per week, and work from home three days. Join Enercare and take this journey with us that we’ll use to learn and shape the future hybrid model.

**Role**: Analyst, Data Strategy & Analytics

**Reports to**: Senior Manager, Data Strategy & Analytics

**Status**: Fixed-Term, Regular

**Division**: Enercare Home and Commercial Services

**Location**: Birchmount (Markham)

Reporting to Senior Manager, Data Strategy & Analytics, you will play a key role in a highly visible team within the organization to advance our business as we execute our data strategy. This is a great opportunity for an individual with a passion for using data to drive insights, presenting key learnings and delivering transformational outcomes to our business.

You are an inquisitive and intellectually curious individual with analytics experience, excellent communications skills and good business acumen. With an agile-mindset, you are obsessed with data quality, pragmatic algorithms, as well as enjoy learning our business and operations with a go-and-see approach.

**Accountabilities**:

- Oversee business as usual tasks and activities. Detect and fix any issues related to daily reporting
- Monitor performance of released data products of the team and ensure their timely refresh and re-training as appropriate
- Support and enhance of existing reports and dashboards based on evolving business needs
- Assess the effectiveness and accuracy of new data sources and data wrangling techniques
- Support ad-hoc analyses with decision-grade quality
- Assist in facilitating hands-on sessions in prioritizing user-stories, designing analytical approaches, running experiments, and assessing data product performance
- Have an open mind and a knack to collaborate effectively across internal and external partners to further capitalize on data assets

**Qualifications**:

- Bachelor’s degree with exceptional academic standing, and/or master’s degree(s) in an analytical discipline such as: mathematics, applied science and engineering, physics, computer science, management analytics, data science
- 1+ years of professional experience in analytics or other quantitative disciplines
- 1+ years in SQL, Excel & VBA
- Experience in problem solving and analytical skills to develop creative, unique and pragmatic approaches and solutions to address complex problems
- Technology experience in one or more of the following: SQL, Excel, VBA; Data visualization tools such as Power BI; Cloud services platform (e.g, Azure, AWS)
- Business domain knowledge in one or more of the following: Sales, Call Center Operations, Billing and Collections, Accounting and Finance
- Experience cleaning, transforming and processing data sets
- Excellent verbal and written communications skills

Enercare’s recruitment process includes accommodation for applicants with disabilities. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

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