Technical Lead

6 months ago

Toronto, Canada ACCLAIM ABILITY MANAGEMENT INC. Full time

Are you a seasoned professional with a passion for leading technical teams and ensuring the highest standards in information security? We're seeking an accomplished Technical Lead to play a pivotal role in our dynamic and innovative organization. If you possess a robust background in information security management, coupled with the ability to spearhead technical projects, update policies and procedures, and bring your expertise to the forefront of our operations, we want to hear from you

**Reports to**:Chief of Information & Governance

**Responsibilities include but not limited to**:

- Lead the IT function of internal technical team.
- Liaise between users, operations and programming personnel in areas of systems design, modifications and/or trouble shooting.
- Act as the primary escalation for customers encountering technical issues.
- Conduct and complete customer Information Security audits and questionnaires.
- Complete comprehensive reports outlining departmental activities and objectives.
- Utilize diagnostic techniques and relevant inquiries to perform remote troubleshooting.
- Identify optimal technical solutions for customers.
- Provide accurate information regarding IT products or services.
- Document and keep track of events, problems, and their resolutions in detailed logs.
- Proactively follow-up and update customer status and information.
- Relay customer feedback or suggestions by customers the relevant internal teams for consideration.
- Research, design/identify and implement improvements to internal technical processes and policies to support and improve corporate communications, access to information and end-user productivity
- Stay up to date with new and emerging trends and technologies that provide benefits to the organization.

**Requirements**:

- Proven experience leading business operations and multiple IT teams
- Development and coding experience/knowledge is a strong asset
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Bilingualism is an asset (French/English)
- Excellent written & verbal communication skills
- Customer-oriented and cool-tempered

**Qualifications**:

- 5+ years of experience in the information technology sector
- BSc/BA in IT, Computer Science or relevant field
- Tech savvy with working knowledge of office automation products, databases and remote control

Acclaim is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

**Job Types**: Full-time, Permanent

**Salary**: $90,000.00-$110,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- No weekends

Work Location: Hybrid remote in Toronto, ON M5V 1H6

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