General Manager

5 months ago

Whistler, Canada Gibbons Whistler Full time

Become a key-player at Gibbons as the **General Manager **of **The Adventure Group**

**About Gibbons**:
**Core Purpose**
- Making People Happy
- **Vision**
- To be the most trusted and recommended brand by our team, our guests, and the communities we serve.Our goal is to create a great Canadian company that provides the best work experiences, guest experiences, and community experiences in our class. We want to continue to give back to Athletes, Artists, and Entrepreneurs as we believe it's these people who shape the world and bring culture to each community we are fortunate enough to serve...
- **Values**
- Encourage Trust
Have Fun
Show Kindness
Act Like an Owner
HustleIf the above aligns with your values and career aspirations, we'd love to work with you
- **The Role**:
As the General Manager at The Adventure Group (TAG), reporting directly to the Director of Experience at Gibbons Whistler, your pivotal role involves cultivating a workplace culture centered around Gibbons values while fostering a growth mindset. Aligned with our core purpose and vision, your primary focus lies in driving Team Happiness, Guest Happiness, and Community Happiness. Simultaneously, you are dedicated to steering revenue generation and maintaining a profitable balance sheet. Your leadership of a team of adventure professionals entails ensuring the quality, integrity, and effective risk management of TAG's daily operations, aligning with the overarching vision and values.

**Responsibilities and Deliverables**:
**Inclusivity as a Guiding Principle**:

- Foster a culture of inclusivity, where every team member is valued and integral to the team.
- Embrace unexpected challenges by acting through purpose and values.

**Data-Driven Decision Making**:

- Base decisions on facts and data to ensure long-term success.
- Uphold the importance of valuing and listening to data for making informed choices.

**Transparent Communication**:

- Ensure everyone is informed about the plan and areas requiring special attention.
- Cultivate an open mindset and a can-do attitude among the team.

**Supportive Team Culture**:

- Encourage respect, active listening, mutual assistance, and appreciation among team members.
- Trust the process and use the Gibbons Business System to continuously improve.

**Enjoy the Journey**:

- Promote a mindset of having fun and enjoying the journey, even in challenging moments.
- Embrace the idea that work is part of life's journey.

**Specific Job Responsibilities**:

- Engage in long-term strategic planning, development, and operational oversight.
- Develop and manage the operational budget, analyzing variances and taking corrective action.
- Oversee maintenance of TAG's assets, including infrastructure, facilities, and fleet vehicles.
- Lead a dynamic team of 150+ members with a focus on HR management and high performance.
- Establish and communicate organizational expectations, fostering a positive culture.
- Manage risk, including critical incident response and liability claims.
- Uphold the highest Guest Experience Standards for TAG guests.
- Collaborate with partners, including contractors and vendors, to ensure seamless operations.
- Communicate critical information and messages to operations leaders and broader audiences.

As the General Manager, you are the guardian of TAG's culture, embodying the highest standards of behavior aligned with the organization's vision, mission, and values. Your leadership is essential in steering TAG towards continuous improvement and success, making the journey enjoyable for both the team and guests.

**Salary and Team Perks**:

- $80,000 - $120,000 annual salary based on experience and qualifications.
- 50% off F&B across our Gibbons Venues.
- 50% off for Team Members and 20% off for friends and family with The Adventure Group.
- 25% off for Team Members and 20% off for friends and family at The Adara.
- 20% off The Spa at Whistler.
- 3rd party perks at a variety of local businesses.
- Company events

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