Financial Recovery Advocate

2 weeks ago

Toronto, Canada Victim Services Toronto Full time

Job Description - Financial Recovery Advocate

Project Recover provides support to survivors of Human Trafficking and advocates on their behalf with creditors to pardon illegitimate debt. Project Recover is a program of Victim Services Toronto.

**Job Summary**

A Financial Recovery Advocate will engage with human trafficking survivors in determining their illegitimate financial debt incurred during and in result of human trafficking. Direct work will include financial advocacy, connecting to resources, financial goal setting and linking survivors to support services. Administrative functions include data collection, data entry and case documentation.

This position reports directly to the Director of Project Recover and is responsible for daily management of the survivors’ financial recovery files within the program. An advocate will have working knowledge of financial and credit systems in Canada as well as the social work sector.

**Duties/Responsibilities**
- Collaborate with other Project Recover colleagues and the survivors’ direct supports regarding the survivors’ financial credit
- Develop and maintain communication with community services organizations and programs within clients’ consent.
- Initial point of contact for survivors in the Project Recover process which includes the gathering of information from the survivors and their advocates via the Intake form.
- Ensure necessary forms for each survivor are completed.
- Update survivors on the status of their financial recovery file.
- Perform follow up review of survivors’ credit report 120 days after resolution of credit accounts.
- Input into case management system by:

- Maintaining case notes and documentation.
- Inputting and maintaining clear and accurate call notes and data gathered through the conversations with survivors and advocates and information provided by advocates
- Assist the case analysis team, as needed, in conducting follow up with survivors and their advocates
- Field incoming contacts from victims and survivors, community members, service providers, law enforcement, government, and other field practitioners.
- Participate, as requested, in internal training, onboarding of colleagues, peer-to-peer support, and feedback sessions to support organizational learning at advocacy organizations
- Facilitate webinars to interested advocacy organizations.
- Participate with Executive Director in webinars with credit organizations
- Confer with advocates regarding cases and participate in team/debrief meetings.
- Participate in priority and Indigenous community engagement events and activities
- On occasion, this position may require availability outside of established work hours.

**Competencies/Qualifications/Skills**
- Ability to work in collaborative work environments, including the ability to share responsibilities with others.
- Ability to exercise sound judgment and offer guidance and assistance, sometimes in high-pressure situations, while maintaining composure, positive attitude, and sensitivity to survivors’ needs and situations
- Demonstrate effective communication skills by conveying necessary information accurately, listening effectively, and asking questions when clarification is needed. Strong personal communications skills with ability to adapt and accommodate diverse situations.
- Knowledge of Indigenous culture and practices is a significant asset
- Bilingualism and/or multilingualism is a strong asset
- Openness to receiving frequent feedback to ensure continuous improvement in Project Recover processes and optimal victim-centred responses
- Resilient and positive attitude in working to assist vulnerable individuals in diverse and often complicated circumstances.
- Knowledgeable trauma informed, victim advocacy strategies and the principles and processes of emotional and mental support that respects survivor autonomy and confidentiality.
- Ability to work independently, be highly organized and detail-oriented.
- Ability to maintain confidentiality and follow strict procedures and protocol surrounding sensitive data.
- Must be self-motivated, have the ability to work independently, demonstrate sound judgment, prioritize tasks, manage time efficiently and resources effectively.
- Ability to change priorities based on workload and need.
- Ability to work respectfully, non-judgmentally, and professionally with diverse groups of people and various populations in a culturally competent manner.
- Educational focus in a relevant field (e.g., business administration, financial management, social work, humanitarian assistance, psychology, crisis management, law, community development, human resources, adult education etc.) or an acceptable equivalent in education and/or experience

**Please note this is not a counselling position. The job is specific to financial advocacy.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$60,000.00 per year

Schedule:

- Day shift

**Education**:

- Bachelor's Degree (

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