Automotive Service Advisor

1 month ago

Woodbridge, Canada Roy Foss Woodbridge Full time

**Automotive Service **Advisor**

**About the Roy Foss Automotive Group**:
The Roy Foss Automotive Group operates two of Canada’s largest Chevrolet, Buick, GMC, Cadillac dealerships. Over the past 60 years, we have built our reputation on service excellence and customer-centric innovation. We owe our consistent, top-ranked performance in sales, service, and parts to our progressive, team-oriented work culture and our ability to find and retain exceptional people.

We are looking for an **Automotive Service Advisor** who will play a crucial role in ensuring the smooth and efficient operation of the service department. You will be at the heart of the action, juggling appointments, delighting customers, and keeping our service department in tip-top shape.

**What you will do**:

- Appointment Scheduling: Manage the service appointment scheduling process, either over the phone or in-person, ensuring optimal allocation of resources and efficient utilization of the service bays.
- Customer Interaction: Greet and engage customers, understanding their vehicle service needs, and providing them with relevant information about available services, service options, and pricing.
- Service Advising Support: Assist service advisors in gathering information from customers regarding vehicle issues, concerns, and symptoms to relay the details accurately to the service technicians.
- Communication Facilitation: Act as a liaison between customers and service technicians, ensuring that service requests are understood and completed in a timely manner. Keep customers informed of the status of their vehicles during the service process.
- Service Records Management: Maintain accurate and up-to-date service records, including vehicle histories, service reports, and maintenance schedules, using the dealership's management software.
- Warranty and Recall Processing: Handle warranty and recall procedures, ensuring that eligible repairs and services are appropriately covered by the manufacturer.
- Customer Satisfaction: Focus on delivering exceptional customer service, ensuring customers' concerns are addressed promptly and effectively, while maintaining a friendly and professional demeanor.
- Follow-Up: Conduct post-service follow-ups with customers to ensure their satisfaction, address any additional concerns, and encourage future service bookings.

**What we require**:

- Previous experience in customer service, ideally in an automotive or dealership environment.
- Excellent communication and interpersonal skills to interact with customers, service advisors, technicians, and other team members.
- Strong organizational abilities to manage appointments and maintain accurate records.
- Familiarity with automotive terminology, service processes, and basic technical knowledge is beneficial.
- Proficiency in using computer software and dealership management systems.
- Ability to work in a fast-paced environment, handle multiple tasks, and prioritize accordingly.
- Professional and positive attitude with a commitment to providing top-notch customer service.
- Valid G Driver’s Licence with a clean driver abstract

**What we provide**
- Competitive compensation and benefits
- Investment in your training and development
- Growth potential within our growing automotive organization
- Commitment to your health and well-being

  • Automotive Client Service Advisor

    4 weeks ago

    Woodbridge, Canada Roy Foss Woodbridge Full time

    **About Roy Foss**: For 60+ years, the Roy Foss Automotive Group has been a cornerstone of the community. At our Woodbridge location, we service Chevrolet, Buick, GMC, and Cadillac vehicles. We have a large client database, and we need your help to keep up with customer demand! **Highlights of the position**: - Handle client service appointments. -...

  • Parts Manager

    2 weeks ago

    Woodbridge, ON, Canada Vaughan Chrysler Full time

    WANT TO WORK for one of Canada’s Best Managed Companies?Have a valid G license, in good standing.Oversee the ordering, receiving, and stocking of parts to maintain optimal inventory levels.· Implement effective inventory control measures to minimize losses and maximize profitability.· Conduct regular audits to ensure accuracy and completeness of...

  • Cadillac Automotive Service Consultant

    3 days ago

    Woodbridge, Canada Roy Foss Cadillac Woodbridge Full time

    **Cadillac Service Consultant** For 60+ years, the Roy Foss Automotive Group has been a cornerstone of the community. In 2019, Roy Foss Woodbridge opened its’ doors to the all new, Roy Foss Woodbridge Cadillac Experience Store - the first, exclusive Cadillac Experience Store in Central Canada. Committed to offering Customers a new experience in luxury...

  • Parts Advisor

    4 weeks ago

    Woodbridge, Canada Coventry North Jaguar Land Rover Full time

    Coventry North is looking for an individual who is reliable, honest, organized, detail-oriented, and has a strong desire to succeed. Job Duties: - Process all inbound/outbound parts shipments; follow up on pending orders special and parts - Ensure that files containing work orders, invoices, insurance estimates and specially ordered parts are organized -...

  • Dealership Service Cashier

    1 month ago

    Woodbridge, Canada RoyFoss Woodbridge Full time

    **Service Cashier** For 60+ years, the Roy Foss Automotive Group has been a cornerstone of the community. At our Woodbridge location, we service **Chevrolet, Buick & GMC** vehicles. We have a large client database, and we need your help to keep up with customer demand! **Some other great things about us**: - Professional Team-spirited environment with a...

  • Parts Manager

    6 days ago

    Woodbridge, Canada Vaughan Chrysler Full time

    WANT TO WORK for one of Canada’s Best Managed Companies?Dilawri Group in Ontario is now actively searching for a Parts Manager to join the team at Vaughan Chrysler.* $5,000 Signing BonusApply to this position if you:· Have experience as a Parts Manager in a dealership environment.· Have a valid G license, in good standing.Responsibilities:· Supervise,...

  • Parts Manager

    7 days ago

    Woodbridge, Canada Vaughan Chrysler Full time

    WANT TO WORK for one of Canada’s Best Managed Companies?Dilawri Group in Ontario is now actively searching for a Parts Manager to join the team at Vaughan Chrysler.* $5,000 Signing BonusApply to this position if you:· Have experience as a Parts Manager in a dealership environment.· Have a valid G license, in good standing.Responsibilities:· Supervise,...

  • Parts Manager

    5 days ago

    Woodbridge, ON, Canada Vaughan Chrysler Full time

    WANT TO WORK for one of Canada’s Best Managed Companies?Dilawri Group in Ontario is now actively searching for a Parts Manager to join the team at Vaughan Chrysler.* $5,000 Signing BonusApply to this position if you:· Have experience as a Parts Manager in a dealership environment.· Have a valid G license, in good standing.Responsibilities:· Supervise,...

  • Parts Manager

    5 days ago

    Woodbridge, ON, Canada Vaughan Chrysler Full time

    WANT TO WORK for one of Canada’s Best Managed Companies?Dilawri Group in Ontario is now actively searching for a Parts Manager to join the team at Vaughan Chrysler.* $5,000 Signing BonusApply to this position if you:· Have experience as a Parts Manager in a dealership environment.· Have a valid G license, in good standing.Responsibilities:· Supervise,...

  • Office Admin/customer Service Automotive

    1 month ago

    Woodbridge, Canada Megafoam Inc. Full time

    **Essential duties and responsibilities** Accurately enter custom orders within ERP system. Follow up on order completion and timing with production, advise customers of any delays. Work closely with manufacturing and management to provide back up support as well as resolve customer related issues. Prepare shipping documents in a timely manner. Process...

  • Marketing / Customer Service Representative

    7 days ago

    Woodbridge, Canada Deluxe Car & Truck Rentals Full time

    _**Deluxe Car and Truck Rentals Inc. **_is looking for a highly motivated individual to fill the full-time Marketing / Customer Service Agent position in our Rental Department. We are looking for someone driven and who can work efficiently. **Job Description/Duties: -** - Creating daily social media post, ads, hashtags etc. - Daily responsibilities include...

  • Leasing Coordinator

    4 days ago

    Woodbridge, Canada Pfaff Leasing Full time

    **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in...

  • Lube Technician

    1 month ago

    Woodbridge, Canada Roy Foss Woodbridge Full time

    **About Roy Foss**: For 60+ years, the Roy Foss Automotive Group has been a cornerstone of the community. At our Woodbridge location, we service **Chevrolet, Buick & GMC** vehicles. We have a large client database, and we need your help to keep up with customer demand! **If this sounds like you, come join our team!** **What we bring to the table**: - A...

  • Tire & Lube Technician

    1 month ago

    Woodbridge, Canada Roy Foss Woodbridge Full time

    **About Roy Foss**: For 60+ years, the Roy Foss Automotive Group has been a cornerstone of the community. At our Woodbridge location, we service **Chevrolet, Buick & GMC** vehicles. We have a large client database, and we need your help to keep up with customer demand! **If this sounds like you, come join our team!** **What we bring to the table**: - A...

  • Lot Attendant

    4 weeks ago

    Woodbridge, Canada RoyFoss Woodbridge Full time

    **About Roy Foss**: For nearly 60 years, the Roy Foss Automotive Group has been a cornerstone of the community. At our Woodbridge location, we sell and service Chevrolet, Buick, GMC, and Cadillac brands. **What we bring to the table**: - A great compensation package - Career advancement opportunities - Strong training program - Strong management support -...

  • Systems Administrator

    4 weeks ago

    Woodbridge, Canada Liitens Automotive Partnership Full time

    **Who is Litens?** We are a diverse group of talented people committed to creating solutions to problems and making the world a better place. We enhance and deliver both mechanical and electrified solutions that bring efficiency and sustainability to new heights. Founded in 1979, Litens has a proud history of being an innovative and highly respected company...

  • Cmm Operator

    1 day ago

    Woodbridge, Canada Magna International Inc. Full time

    **Job Number**: 66918 **Group**: Magna Exteriors **Division**: Mytox Mfg. **Job Type**: Permanent/Regular **Location**: Woodbridge **Work Style**: **About us**: We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our...

  • Dealer Relations Associate I

    3 days ago

    Woodbridge, Canada Pfaff Leasing Full time

    **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in...

  • Finance & Controlling Assistant

    4 weeks ago

    Woodbridge, Canada Magna International Inc. Full time

    **Job Number**: 51887 **Group**: Magna Powertrain **Division**: MSM **Job Type**: Permanent/Regular **Location**: Woodbridge **Group Introduction** Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That’s what we’re passionate about at Magna Powertrain, and we do it by creating world-class powertrain...

  • Car Porter/greeter

    4 weeks ago

    Woodbridge, Canada Roy Foss Woodbridge Full time

    **Car Porter/Greeter** **About Us** For 50+ years, the Roy Foss Automotive Group has been a cornerstone of the community. We have a long list of long-term, loyal customers, new customers seeking the comfort of a reputable and solid name, and a highly experienced team with decades of collective years in the industry. To that end, we are seeking an...