Outside Promotion Associate

6 months ago

Toronto, Canada Little-Canada Full time

**Job overview**

As a part of Little Canada’s Guest Experience team, the Welcome team works to ensure a safe and welcoming environment for Little Canada’s guests, staff and visitors. Working in our Yonge Street entrance, and outside the attraction inside the Tenor Building you are the face of Little Canada. Your natural charm and charisma ensure a welcoming and warm first impression. You will invite Guests in, and highlight the wonder of Little Canada, while using your sales experience to convince them to enter the attraction. At the same time, you are adept at keeping unwanted elements out.
You will play a key role in creating a positive first impression and delivering exceptional customer service to everyone who enters our premises. This position is well-suited for individuals with excellent communication skills, a friendly demeanor, and a passion for ensuring a delightful experience for all.

**What you’ll be doing**
- Provide and maintain a safe, secure and welcoming environment through exceptional Guest service.
- Greet and welcome visitors, clients, and guests as they arrive at our Exhibition Street location.
- Provide accurate information about our organization, services, and events.
- Act as the face of Little Canada inviting passer-by’s into the Store Window to learn more about our world.
- Deliver information and answer questions leveraging sales tactics resulting in Guests entering the attraction.
- Respond to any emergency calls, including fire and evacuation requirements along with Fire Warden participation (when needed).
- Write detailed, accurate and objective incident reports for occurrences or accidents as necessary.
- Assist in staff cash escorts; escorts any 3rd party contractors, valued guests and visiting guests who require accessibility on site.

**What you possess**:

- A passion for Little Canada
- A naturally friendly personality with a desire to meet, care for and connect with new people.
- Seemingly endless enthusiasm, positivity, and energy.
- Persuasive conversational skills.
- A thick skin and resilient character.
- Experience in crisis intervention and de-escalation technique.
- Flexible to work rotating shifts, weekends, days, evenings, and holidays.
- Standard (valid) First Aid and CPR Level C w/AED
- Smart Serve Certificate.
- Maintain a presentable uniform and approachable deportment
- Minimum of certification or diploma in hospitality and tourism or related field
- Minimum of 2-3 yrs of experience in client relations, security, attraction, travel and tourism
- Verbal and written Communication and interpersonal skills
- Detail oriented and self-aware
- Interpersonal skills: ability to relate well to all kinds of people; build rapport; be diplomatic; diffuse tense situations and respond to upset guests appropriately.
- A desire to work for an organization committed to making a positive impact in people's lives
- A constant desire to learn, grow, explore, connect, and think outside the box
- Demonstrated interpersonal & teamwork skills; ability to build rapport and work collaboratively
- Have the passion of learning to enhance skills through the required training

**Working Conditions**:

- This is a full-time position, working 8 hours shifts between 10:30 - 6:30 per week, 7 days a week.
- Work in different weather conditions
- The role will require long standing and walking hours.
- Lifting objectives not more than 30 lb (not on a constant basis)
- The work environment is fast paced, with high frequent interactions with visitors, clients, and staff members.

**Performance competencies**:

- ** Customer Focus**: Demonstrates a strong commitment to providing outstanding customer service. Anticipates and meets the needs of visitors, clients, and guests, making them feel valued and welcomed.
- ** Communication Skills**: Exhibits excellent verbal and written communication skills. Effectively conveys information, listens attentively to inquiries, and responds with clarity and professionalism.
- ** Interpersonal Skills**: Displays strong interpersonal skills, establishing positive rapport with visitors and colleagues. Maintains a friendly and approachable demeanor.
- ** Multitasking and Time Management**: Demonstrates the ability to manage multiple tasks simultaneously and prioritize responsibilities effectively to ensure a smooth and efficient reception area operation.
- ** Adaptability**: Exhibits flexibility and adaptability in responding to changing circumstances, visitors' needs, and unexpected situations.
- ** Problem-Solving**: Shows problem-solving skills, finding solutions to visitor inquiries, complaints, or challenges with composure and efficiency.
- ** Attention to Detail**: Pays close attention to detail, ensuring accuracy in record-keeping, visitor interactions, and follow-up actions.
- ** Professionalism**: Maintains a professional and polished appearance, adhering to company dress code and grooming standards. Upholds company values and policies.
- ** Teamw

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