Dispatcher/customer Service Representative

7 months ago


Scarborough, Canada Environmental 360 Solutions Full time

**Company Overview**

Founded in 2018, Environmental 360 Solutions (E360S) is dedicated to becoming North America's leading and most trusted environmental management company. Growing through acquisition and organic growth, E360S provides environmental and waste management solutions to municipalities and commercial customers.

**Position Description**

We currently have an exciting role for a Dispatcher and Customer Service Representative to complement our Scarborough office with ensuring excellent service to our customers.

**Position Responsibilities**
- Schedule routes and dispatch crews, on a daily basis, to ensure operational efficiency and customer satisfaction.
- Perform data entry duties in the Company’s system (TRUX).
- Complete, daily, weekly, and monthly productivity reports.
- Daily route closing.
- Validate timecards and overtime to submit to payroll for processing.
- Support Management to ensure that they are optimizing the efficiencies of their respective crews
- Act as the first point of contact to provide information to customers.
- Coordinate program participation and changes to regional policies, communicate with managers about operational concerns and or logistics issues
- Coordinate daily with maintenance on operational needs

**Qualifications**
- 2-3 years experience in a dispatch role.
- Knowledge of the city and region.
- Administrative experience is an asset.
- Highly organized with strong attention to detail
- Flexibility and willingness to work simultaneously on a wide range of tasks and projects.
- Experience in waste industry is considered an asset (Residential, Commercial, industrial, fencing and portables).
- Strong communication skills (both verbal and written).
- Ability/knowledge of TRUX is an asset

**What We Offer**
- Competitive base salary
- Company sponsored benefits
- RRSP/DPSP Contributions
- Coaching and mentorship

**How To Apply**
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified._

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- dispatching: 2 years (preferred)

Work Location: In person



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