Medical Office Assistant

1 month ago


Calgary, Canada Calgary West Central Primary Care Network Full time

**Status**: Casual, Permanent

**Schedule**: Variable

**Location**: Calgary

The Calgary West Central Primary Care Network (CWC PCN) is a non-profit organization committed to a healthier future. We work alongside more than 475 family doctors to provide support for continuous health care.

We are seeking a **casual** Medical Office Assistant (MOA) to provide administrative support to the CWC PCN clinical team. This position is located at our Primary Care Centre (PCC) in Calgary. Appointments at the PCC are by referral only for people in need of an appointment within 24 hours and whose doctor is a member of the CWC PCN. This clinic provides an alternative to the walk-in system or a visit to the ER, and is open every day of the year.

The available hours for this **casual** position include weekdays, weekends, and evenings. The available shifts will vary per week based on clinic need.

**Responsibilities**:
**Front desk/reception**:

- Answer and direct calls from a multi-line switchboard and relay messages to appropriate individuals.
- Receive, greet, and direct patients, vendors, and visitors.
- Book new and follow-up appointments and provide confirmation calls to patients.
- Fax outgoing visit notes, consult letters, and appointment notifications to referring physicians.
- Receive, sort, and direct incoming packages, mail, and faxes.
- Support and monitor physician billing.
- Collect payment for uninsured services via point-of-sale terminal.
- Escort patients to consulting rooms and collect and enter patient vitals in the Electronic Medical Record (EMR).
- Monitor the patient waiting area and assist with ordering taxi services and directing patients to specialist clinics.
- Ensure the clinic is stocked with supplies.

**EMR management**:

- Process incoming referrals and populate/update/validate patient information in the EMR.
- Scan and link patient documents in the EMR.
- Access medical records via Alberta Netcare.
- Enter statistical data for the collection of key performance measures for organizational and provincial reporting.
- Support attachment efforts for unattached patients via the online web registry.

**Qualifications**:
**Education**: Completion of an accredited Medical Office Assistant/Unit Clerk certificate program is required.

**Experience**: Knowledge of health information privacy regulations, medical terminology, and medical records management is required. Knowledge of primary healthcare, IPC protocols, proper PPE usage, and billing diagnostic and services codes is an asset.

**Certifications**:A current Health Care Provider CPR certificate (BLS Provider from the Heart & Stroke Foundation) is required.

**Technical**: Experience with EMR systems is required. Experience with Telus Health's Collaborative Health Record (CHR) is an asset. Experience with Microsoft Office is an asset.

**Background check**: A clear Criminal Background check with Vulnerable Sector check is required to start. If you have resided outside of Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to obtain a full report.

**Why work for us?**:
We have been recognized as an Alberta Top 80 Employer for 2024. The CWC PCN is a leader in the provision of primary care through collaboration, innovation, and teamwork, creating healthy patients and satisfied providers.

The CWC PCN is committed to providing a physically, emotionally, and psychologically safe environment for all workers, patients and visitors. We are also committed to promoting policies internally that ensure team members across the organization feel they belong and can perform to their best capacity in a supportive and respectful work environment.

**How to apply**:

- Resume
- Cover Letter

Posting will remain open until the role is filled.



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