Customer Care Representative

4 weeks ago

Vancouver, Canada Landa Global Properties Ltd. Full time

**About The Company**

Landa GlobalProperties is dedicated to setting a new standard of excellence in the creation of luxurious and refined communities in the beautiful city of Vancouver and beyond. Our passion is to elevate the way people live, and to this end Landa homes redefine luxury living through innovative planning, architecture, technology and design.

Landa projects are distinguished by prime, sought-after locations, coupled with the ability to reflect the character and scale of the existing neighbourhood, while raising the bar for architectural elegance. Each building is custom designed specifically to meld with and enrich its choice location. Our commitment to seamless integration and unparalleled quality means a Landa project will always amplify the desirability and refinement of the neighbourhood around it.

Creating homes that celebrate a sophisticated lifestyle is our signature; developing landmark buildings that enhance their stunning natural surroundings is our legacy. By developing architecturally distinctive, sophisticated, and significant buildings, we create harmonious homes and neighbourhoods where people can thrive; truly embodying Landa’s motto of: Enhance. Live. Prosper.

**About The Role**

**Responsibilities**
- Monitor, update and respond to tickets in homeowner deficiency database (Tribe).
- Provide general guidance to homeowners regarding homeowner warranty and common aftercare related questions.
- Manage correspondence and schedule appointments with home owners, the strata manager, the deficiency team and trade contractors.
- Pre-plan and manage the year end warranty and common area warranty process.
- Liaise with the sales team to set appointments for home owners deficiency walk-through, schedule key-pick-up and manage home owner warranty and other documents.
- Coordinate all customer care related activities and keep record of all correspondences and documentation.
- Prepare and issue purchase agreements for customer care related services and material orders.
- Other general and administrative duties as required.

**Qualifications**:

- Post-Secondary degree/diploma/certificate in construction, business or arts.
- 2+ years of relevant experience in real estate or construction customer service.
- Superior interpersonal skills, positive attitude and welcoming disposition.
- Excellent organizational, problem-solving, and time management skills.
- Task-oriented with an excellent sense of priority, logic and objectivity.
- Capable of multi-tasking and managing multiple priorities.
- Demonstrated reliability, judgment and professionalism.
- Proficiency in Microsoft Office, Adobe, MS Outlook and construction software.
- Experience with Tribe management portal is an asset.
- Fluency in a second language, ideally Mandarin or Cantonese, is considered an asset

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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