Front Desk Representative

3 weeks ago

Blue Mountains, Canada Blue Mountain Resort Full time

Flex Year Round

**WHAT'S IN IT FOR ME?**

Resort Perks:

- Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations
- Alterra Mountain Passes for your family
- Access to purchase one 5x7 Pass for $1; share with a friend
- 50% off an unlimited number of Blue Mountain Lift tickets. 50% off an unlimited number of Ikon Resort Lift Tickets.
- Free rentals;
- Staff priced meals &Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

Front Desk Representatives are the first point of contact for our lodging guests and the check in experience often sets the tone for a guest's stay. It isour vision to create the best memories for our guests again and again.

**HOURLY RATE OF $18.00**

**Full Time, Year-Round with Benefits**

**Positions available at Westin Trillium House and Mosaic Hotel**

**START DATES ARE IN MAY AND JUNE 2024**

**WHAT WILL I BE DOING?**
- Providing professional and personalized interaction with guests throughout the check-in/check-out process
- Taking ownership of the guest's entire stay at Blue Mountain Resort
- Acting as a main point of information for resort guests and internal customers
- Handling guest and internal resort inquiries
- Accepting payment from guests
- Answering phones in a professional and friendly manner
- General administrative duties
- Mailing out guest receipts

**WHAT DO WE NEED FROM YOU?**
- Ability to display exceptional customer service skills
- Strong organizational skills, interpersonal and communication skills
- Two years Front Desk/Office or related experience or College diploma/University degree
- Experience handling money
- Intermediate to advanced computer knowledge required
- Focus on self-learning and development
- Team oriented with an energetic, friendly, cheerful and animated demeanor
- Available to work weekends, evenings and holidays (8 hour shifts between 6:45am to 11pm)

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world's largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company's family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination's unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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