Field Deployment Technician

6 months ago

Gatineau, Canada COMTECH TELECOMMUNICATIONS Full time

Job title: Field deployment technician

Location: Canada Remote

Reports to: Manager, Installation and training

Revision date: 3/4/24

**Key Responsibilities**:

- Installation of 911 Call Handling Equipment at customer locations across North America.
- Train customers on administration and use of system.
- On-Site and remote troubleshooting of new and existing systems.
- Provide accurate post-installation as-built documents.
- Ability to travel independently, often on short notice. Usually by air.
- Be comfortable traveling for a period of two-three weeks at a time.

**Duties**:

- Install and configure hardware and software used for the processing of 911 life-safety communications.
- Legacy 911 Telecommunication Networks
- Legacy Telephone Networks of diverse types: POTS, T1, PRI
- Next Generation 911 Telecommunication Networks
- SIP based Telephony Networks
- Install, configure, and troubleshoot switches, routers, firewalls, as well as other supporting equipment necessary to the overall operation of the system.
- Utilize both GUI and CLI type interfaces of devices and servers/systems.
- Perform installation and configuration of Windows Servers, Linux Servers, Windows Workstations, and other proprietary systems necessary to the overall operation of the system.
- Perform site surveys during the pre-installation phase to identify risks to installation project.
- Provide on-site training and coaching during the installation and go-live phases of project.
- Perform system testing and site acceptance of system with customer.
- Perform a complete installation, leaving no open punch-list items.
- Perform on-site and remote support post-installation, as necessary.
- Utilize a suite of issue tracking and remote support tools to provide excellent customer support.
- Occasionally serve as a customer facing representative for technical issues, bug reports, or request for features/improvements. Interface between customer and internal development teams, as necessary.
- Continually interact with Technical Project Leads as well as Project Managers for each installation. Maintain an excellent working relationship with co-workers from diverse teams companywide.
- Provide technical and non-technical training of all levels to customers and co-workers, as necessary.

**Skills/Qualifications**:

- Ability to work independently, as part of a team, behind the scenes, and customer facing. All in the same day
- Excellent knowledge of LAN and WAN Network Protocols: L2, L3, VLANs, MPLS, VPLS, QoS.
- Excellent knowledge of a wide variety of hardware and software: switches, routers, Windows, Linux, Wireshark. Experience with Cisco switches and routers desired. Experience with Cisco ios desired.
- Excellent knowledge of Firewalls, VPN protocols, SSL/TLS, sFTP, and SMTP communications. Experience with Fortinet products highly desired.
- Excellent knowledge of legacy telephony protocols: POTS, T1 CAS, PRI.
- Excellent knowledge and understanding of analog audio connections.
- Knowledge and understanding of SIP telephony and related protocols.
- Knowledge and understanding of legacy and IP PBXs, SBCs, B2BuAs and Proxies.
- Basic electronics skills. Ability to use and interpret multimeter readings.
- Excellent troubleshooting skills on multiple platforms. Legacy, VoIP, analog, digital, etc
- Understanding of Industry Standard Installation Practices.
- Continually adapt to changing equipment, operating environments, and customer requirements. Continually learn and receive formal, informal, and peer training on new equipment, software, and methods.

**Personal Suitability**:

- Proven ability to work unsupervised.
- Ability to communicate clearly in English required. French and other languages are a plus.
- Good problem-solving skills.
- Ability to travel Internationally: 70% US, 20% Canada, 10% other or as needs of the company dictate.
- Good interpersonal skills when working with others.
- High level of professionalism and integrity.
- Ability to pass a criminal background and consumer verification check.
- Responsible for submitting and reconciling travel and project expenses in a timely manner.
- Responsible for submitting detailed timekeeping records bi-weekly. Accounting time to specific projects.

Salary range: $60,000 - $85.000

**Comtech Telecommunications Corp. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.**

Titre du poste : Technicien de déploiement sur le terrain

Lieu : Canada Remote

Relève de : Gestionnaire, Installation et formation

Date de révision : 3/4/24

**Principales responsabilités**:

- Installation de l'équipement de traitement des appels 911 dans les emplacements des clients partout en Amérique du Nord.
- Former les clients sur l'administration et l'utilisation du système.
- Dépannage sur site et à distance des

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