Computer Technician Enduser Support
2 months ago
Cégep Heritage College is located in Gatineau, Québec, next to the National Capital Region’s Gatineau Park. It is the region’s only public, tuition-free, English-language college, offering innovative and personalized instruction across 18 Career, Pre-University and Continuing Education programs in its modern, state-of-the-art facilities. Cégep Heritage College is a vibrant multicultural institution with dedicated staff serving more than 1,000 students. It delivers educational programming that fosters extraordinary student-teacher interaction, student leadership and entrepreneurship, intercultural dialogue and engagement, and high-calibre athletics.
- COMPETITION NUMBER- C24-25-SS-14- POSITION- Computer Technician End-User Support- DEPARTMENT- Information Systems and Technology- PREDECESSOR- Yeiro García- IMMEDIATE SUPERVISOR- Marc Amey- TYPE OF HIRING- Regular Full-Time- WORK SCHEDULE- 35 hours per week
Monday to Friday (Schedule to be determined)- WORK LOCATION- 325, boul. de la Cité-des-Jeunes, Gatineau (Québec) J8Y 6T3- ROLE SUMMARY
- Under the authority of the department manager, the incumbent is responsible for the end-user support at the counter and online. The incumbent will grow in a diverse and challenging environment and be part of a team that values mutual support.- DUTIES
**DUTIES**
As part of his/her duties, the End-User Support Technician:
- Maintains up-to-date documentation of procedures and resolutions.
- Installs approved software on the workstations.
- Participates in the deployment of workstations and peripherals.
- Triages all incoming incidents and requests.
- Maintains the inventory et manages the equipment loans.
- Performs all other related tasks.
- MINIMUM QUALIFICATIONS REQUIRED
- Must have a minimum of a college diploma (DEC) with an appropriate field of specialization (Computer Science Techniques, Electronics Techniques, etc.) or a diploma whose equivalence is recognized by the competent authority.
- No experience required.
- Must have excellent knowledge of Microsoft products such as Windows Azure and Microsoft 365.
- Must have excellent communication skills in English and French (speaking, writing, and comprehension).
- Knowledge of networking essentials would be considered an asset.
- ADDITIONAL QUALIFICATIONS
- Must possess excellent communication, organizational and interpersonal skills.
- Must have excellent analytical and problem-solving skills.
- Must be diligent, dynamic, creative and detail oriented.
- Must be able to work independently with mínimal supervision and have the ability to work as part of a team.
- Must be able to work effectively with respect to deadlines and produce accurate results.
- Must be flexible and able to adapt quickly to different situations.
- Must have excellent customer service skills.
- Must be sensitive to the needs of clientele requiring accessibility services.
- Must possess very good word processing and filing skills.
- Must have a strong work ethic and exercise discretion.
- SALARY RANGE
- 26.38$ - 35.22$You will be able to create an account and upload your résumé and cover letter.
- CLOSING DATE FOR APPLICATIONS- Posted from October 31st to November 14th, 2024 at 11:45 p.m.
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