Service Technician

2 weeks ago

Burnaby, Canada Tantalus Full time

**About Tantalus Systems (TSX: GRID)**

Come join us if you’re interested in being part of an entrepreneurial team, solving complex technical problems and delivering innovative solutions that will directly impact the electrification of everything and the decarbonization of our society.

We have operations throughout the United States and Canada with offices in Burnaby (British Columbia, Canada), Raleigh (North Carolina, USA), Kanata (Ontario, Canada) and Norwalk (Connecticut, USA).

**The Opportunity**:
Working from our Burnaby location at 3555 Gilmore Way, Suite 200, Burnaby, BC V5G 0B3, the Service Technician is a member of the Tantalus Customer Operations team, responsible for performing product service activities such as diagnostic triage, troubleshooting and repair/testing of returned products to Tantalus. In addition, this role is responsible for maintaining the test jigs used in the above activities.

**Responsibilities include, but are not limited to**:

- Performing triage and troubleshooting of returned products
- Performing repairs and upgrades on returned products
- Performing required visual review and verification tests on all repaired products prior to return to the end customer.
- Assist in maintaining/repairing test jigs used in your day to day activities
- Performing data entry of troubleshooting, repair and test results
- Assisting with receiving and shipping of products returned for service
- Assisting other team members as needed.

**Education & Professional Credentials Required**:

- Certificate or diploma in Electrical/Electronics Technology

**Experience Required**:

- A solid foundation in electronics and troubleshooting methodologies including the use of various test instruments.
- Understanding of analog and digital electronics
- Understanding and experience with communications theory and products is an asset.
- Ability to solder surface mount and through-hole components at a high level of quality
- Experience with both Windows and Linux operating systems as a user.
- Experience with Microsoft Office products (Outlook, Word, Excel)

**Experience Desired**:

- Experience with RF products is desirable and associated test instruments (signal generator, VNA, Spectrum analyzer etc)
- Experience with relational database basics, including configuration and maintenance.
- Experience with SQL database queries and report generation

**Personal Attributes Required**:

- Excellent verbal and written communication skills in English.
- A demonstrated ability to scope, schedule and monitor your individual deliverables within a team environment.
- Have a passion for innovative design, as well as a strong personal commitment to performance and documentation.
- Have a high personal commitment to product quality and service
- Must be a self-starter, flexible, with ability to multi-task.
- Must be detail oriented.
- Good interpersonal skills including: teamwork, respect and courtesy

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