Service Technician

2 weeks ago

Burnaby, Canada Macdonald's Home Healthcare Full time

Role:
Service Technician

Function:
Service

Role Summary:
The Service Technician at Macdonald's Home Health Care is responsible for diagnosing problems and making repairs for clients in their own homes, in-shop, and rehabilitation facilities. This position requires a compassionate and resilient team member and an individual who is comfortable taking on a wide variety of tasks in order to best support our clients. This role will be well suited to an individual with mechanical aptitude who wants to learn and evolve with a growing company.

**Requirements**:

- Intermediate Microsoft Office knowledge, computer software, and internet proficiency
- Mechanical aptitude with an ability to use tools and a keen interest in repairing and troubleshooting mechanical and electrical systems
- Lifting capabilities up to 100lbs
- Team-oriented and dependable with a strong work ethic
- Extremely organized and detailed oriented
- Quick thinking with the ability to make sensible decisions under pressure
- An understanding of working with clients with a wide range of impairments
- Effective at multitasking and working in a changeable environment
- Must hold a valid BC driver’s license
- Healthcare industry experience is an asset
- Previous experience with medical equipment would be an asset

Responsibilities and Duties:

- Visiting client homes to deliver equipment or to diagnose issues with clients' equipment/ deliver and install equipment
- Explaining correct maintenance, issues, and repairs to clients
- Lifting weight of up to 75 - 100lbs
- Driving a Macdonald's HHC vehicle and representing the company in the community
- Assisting with general shop duties to ensure cleanliness, organization, and a well-functioning workspace
- Setting up equipment to best suit client needs following industry best practices
- Troubleshooting and providing timely diagnosis recommendations for repair
- Working with Seating and Mobility Consultants on equipment trials and demonstrations, in conjunction with healthcare professionals
- Operating safely within our offices, warehouses, vehicles, and client homes
- Working closely with our Customer Service Team
- Completing relevant paperwork and updating client profiles pre and post appointment
- Build and maintain relationships with clients

Are We The Right Work-Home For You?:
Culture is everything to us at Macdonald's. We pride ourselves in creating a family environment where the 'whole self' approach is embraced in every organizational decision. Our ambitious and growing team is looking for only "A" players with the following attributes:

- Expertise in maintaining professional relationships in a high-pressure environment
- Resilient
- An analytic mind with the ability to problem-solve and offer solutions
- Sound judgment and decision making
- Ability to communicate effectively and empathetically with clients and colleagues
- Ability to be empathetic to customers' needs
- A flexible attitude with the ability to navigate whatever changes arise or take on tasks as needed from complex mechanical repairs to laundry

We provide:

- The ability to make a difference in client's lives every day
- Full extended healthcare plan including dental and vision care
- RRSP matching program
- Group profit-sharing program
- Company life coach
- Monday - Friday working hours
- The opportunity to work towards an industry-recognized accreditation

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