Data Quality Administrator

6 months ago

Regina, Canada eHealth Saskatchewan Full time

**Employment Type**: SGEU Term 9 months or more**Location(s)**: SK-Rgna-Regina**Salary Range**: $24.037 - $30.124 Hourly**Why eHealth?**
We may be biased, but eHealth Saskatchewan is the place to be right now As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded mandate and the immense need for our support. This gives our people a unique and rare opportunity to truly create, build, improve, and leave their mark on a growing organization.

We are a Treasury Board Crown Corporation that focuses on digital technologies to enable, support, and enhance high quality health services across the entire province. There is no greater job satisfaction than knowing the work you do is directly related to saving a life or bringing a new one into the world. Although we may not be front facing with patient care, we have a huge role in maintaining and improving IT systems and supporting health care providers and teams throughout Saskatchewan in delivering the best possible care to patients, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals, and diagnostics. Additional programs and services that support patient care and information include Virtual Care, MySaskHealthRecord, the Provincial Electronic Health Record, Health Registries (eligibility for health services/distribution of health cards) and vital event records.

Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quick to change as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

**About the Role**:
eHealth Saskatchewan is seeking a results and detail-oriented individual with strong technical knowledge and problem-solving skills. Working under the direction of the Provider Services Manager, the position is responsible for the daily support, maintenance, error resolution and coordination of data in various Referral Management Systems.

This position will be responsible to identify data quality issues within RMS services, utilizing various techniques to resolve data quality issues within the core systems, i.e. duplicate records, merging records, etc. The position will seek input and collaborate using consensus driven decision making with other end users of the data within eHS and externally to the organization. The position will utilize communication and change management techniques to recommend, create, and support changes to the business such as business process changes, issue identification and resolution, data remediation activities to prevent future data quality errors, monitoring and reporting registry errors identified.

You will be involved in developing best practices and standards, data quality and remediation and business services such as requirement gathering, documentation, implementation, testing, training, incident management and support.

**To qualify for this position, you will have knowledge and/or experience in the following**:

- Information management, information collection systems and processes, data quality practices, etc.
- Providing excellent customer service through strong interpersonal skills.
- Prioritizing issues and workload.
- Working in a fast-paced environment and meeting tight deadlines.
- Understanding when to escalate issues.
- Providing recommendations for complex issues to management with supporting rationale based on research and analysis.
- Communicating effectively, both written and verbal with customers and team members.
- Effectively working independently and participating as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships.
- Gathering, understanding and synthesizing specialized data in a way that can be applied to meet the needs of the organization and customer information needs within given constraints.

The knowledge and skills required for this position would be attained through a Certificate in Health Information Management or Health Informatics Management, plus 1 year experience working in a similar role. An equivalent combination of education and experience may be considered.

**You will be**:

- Service oriented, patient, honest, and respectful/tactful.
- Thorough, reliable, disciplined, organized, and possess strong attention to detail.
- Creative, logical, and have a strong motivation for continuous improvement and learning.

**COMPETENCIES**:
**_ Communication_**
- Ability to actively listen, paraphrase and ask precise questions in order to clarify and understand information being received.

**_ Problem Solving_**
- Identify and respond to issues and concerns of others who may be angry or frustrat

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