Manager, Quality Assurance

4 days ago

Calgary, Canada Flair Airlines Ltd. Full time

**Are you ready to take your career to new heights?**

**Job Title**:Manager, Quality Assurance

**Department**:Compliance

**Location**:Edmonton, AB, Calgary, AB, Vancouver, BC or Toronto, ON

**Work Arrangement**:This role offers the flexibility of a dynamic work environment. It involves frequent travel to various Flair Airlines locations, and occasional work during evenings, weekends, and holidays may be required based on operational needs.

**Position Overview**:
The Manager, Quality Assurance is responsible for overseeing and ensuring the implementation and maintenance of quality standards and procedures within the airline's operations. They lead a team of dedicated auditors and are responsible for monitoring, evaluating, and enhancing the quality of services provided, with a keen focus on safety, compliance, and customer satisfaction. The role demands strong leadership skills, attention to detail, and a profound understanding of aviation regulations and industry best practices.

**Primary Job Functions**:
The **Manager, Quality Assurance** is responsible for the following:

- Develop, implement, and maintain quality assurance policies, procedures, and standards in alignment with regulatory requirements and industry best practices.
- Lead and manage a team of quality assurance auditors, providing guidance, support, and mentorship to ensure high performance and professional development.
- Conduct regular audits, inspections, and evaluations of operational processes, facilities, and equipment to identify areas for improvement and ensure compliance with safety and quality standards.
- Collaborate with cross-functional teams, including flight operations, maintenance, safety, and training, to address quality issues, implement corrective actions, and drive continuous improvement initiatives.
- Analyze data and performance metrics to assess quality trends, identify root causes of deficiencies, and develop strategies to mitigate risks and enhance overall quality performance.
- Coordinate with regulatory authorities and participate in audits and inspections to demonstrate compliance with applicable regulations and standards.
- Facilitate training and education programs for employees to promote awareness of quality standards, procedures, and best practices.

**Qualifications & Requirements**:
**Education**:

- Bachelor's degree in Aviation Management, Engineering, Quality Assurance, or related field.
- Additional certifications in Quality Management Systems (e.g., Six Sigma, Lean, ISO 9001) and aviation regulatory compliance are assets.

***Experience**:

- Minimum of 5 years of experience in quality assurance, preferably within the aviation industry.
- Proven experience in leading teams and implementing quality management systems and processes.

***Skills and Abilities**:

- Excellent knowledge of Quality Management Systems (ISO 9001) and safety management systems (SMS).
- Knows the provisions of CARS and IOSA.
- Strong analytical and problem-solving skills.
- Strong planning, organizational, and time management skills
- Exceptional communication and interpersonal skills.
- Ability to work effectively in a fast-paced, dynamic environment.

**Competencies**:

- Leading as a Flair teammate by demonstrating collaborative behavior and modeling the company's values in all interactions.
- Maintaining diverse relationships with peers and stakeholders to foster effective communication and collaboration.
- Delivering results with impact by setting clear goals, prioritizing tasks effectively, and continuously striving for improvement in performance and outcomes.

***Requirements**:

- Clear criminal record check and satisfactory references.
- Ability to successfully complete a pre-employment alcohol and drug screening test.
- Ability to obtain and maintain a valid Restricted Area Identity Card (RAIC).
- Ability to maintain a valid Passport for work travel.
- Must be legally eligible to work in the country in which the position is located.

**Why Join Flair Airlines**:
At Flair Airlines, we value our employees and provide a supportive and collaborative work environment that offers opportunities for growth and professional achievement. Additionally, we offer a comprehensive benefits package, **effective on your first day of employment**, which includes:

- Competitive compensation package including medical and dental benefits, both short and long-term disability coverage, life insurance, dependent life insurance, and an employee & family assistance program.
- Pension plan with matched contributions.
- Individualized performance bonuses based on achievements.
- Attractive referral incentive program.
- Access to our staff travel program, allowing employees and their travel companions unlimited travel access across the Flair network.

**How to Apply**:
If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and

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