Quality Assurance Manager
3 weeks ago
Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 50,000 units and almost 8 million square feet of self-storage space, our goal is to make storage simple and accessible throughout life’s transitions.
The Mini Mall vision is to provide storage seekers with convenience and state-of-the-art technology. As such, we offer affordable storage solutions equipped with industry-leading safety, security, and innovation. With expansive growth comes challenge and opportunity; our talented team is dynamic, diverse, and inclusive. We collaborate effectively across our business functions to achieve our collective goals to redefine the self-storage experience.
As the **Quality Assurance Manager**, your role is to uphold Mini Mall's quality standards. This includes developing a Quality Assurance Management plan, conducting performance assessments, and collaborating with Operations Leadership to drive improvements. You're crucial in optimizing operations and ensuring organizational success through process enhancement and communication of findings.
**WHAT WILL YOU DO?**
- Develop and maintain a comprehensive Quality Assurance Management plan, including associated documentation and templates, to uphold quality standards throughout Mini Mall's operations.
- Conduct thorough assessments on Mini Mall's performance across various areas such as operations, sales, projects, and customer service regularly.
- Conduct detailed post-mortem assessments on all new acquisitions. Learn from both successes and failures to inform future strategies and decisions.
- Communicate assessment findings and insights to relevant departments and leadership teams.
- Identify gaps and inefficiencies in existing processes and procedures.
- Develop and update Standard Operating Procedures (SOPs) based on assessment findings to improve accuracy, efficiency, and overall effectiveness.
- Collaborate with Operations Leadership to review audit results and implement operational adjustments as necessary. This collaborative approach ensures that improvements are aligned with organizational goals and objectives.
- Analyze and optimize business processes for efficiency, monitoring progress towards desired outcomes.
- Assess operations, implement improvement strategies, and monitor progress to drive organizational success.
**WHAT WILL YOU NEED?**
- Possess 5-8 years of experience in roles related to quality management or process improvement, preferably within industries such as real estate, hospitality, or retail environments.
- Demonstrate strong organizational and planning skills, with the ability to develop and execute comprehensive quality assurance and process improvement plans.
- Exhibit excellent communication skills, both written and verbal, to effectively convey findings and recommendations to stakeholders at all levels of the organization.
- Have proficiency in using software tools such as Microsoft Excel and Word, as well as a willingness to learn new technologies and methodologies relevant to quality management and process improvement.
- Be willing and able to travel to different locations within Canada and the US on a bi-weekly basis, as required by the role.
- Must pass a criminal record check as part of the hiring process to comply with regulatory requirements.
**WHAT DO WE OFFER?**
- We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibility and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
- With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.
- We provide a competitive compensation package comprised of a group benefits plan and discretionary profit-sharing program.
- We are committed to a safety-first work environment.
What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and
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