Veterinary Hospital Manager

19 hours ago

Bowen Island, Canada Bowen Veterinary Services Full time

Hospital Manager - Bowen Veterinary Services

Bowen Veterinary Services is here to provide the care your animal deserves from the comfort of our very own Bowen Island. Our dedicated staff and pet loving community are here to help Bowen Veterinary Services offers a variety of services including wellness appointments, preventative care, full body x-rays, pharmaceuticals, in-house lab services such as blood and urine analysis, along with scheduled and urgent surgeries. We service canines, felines, and exotics including rabbits, guinea pigs, and more

Bowen Island offers you walks though a lush temperate rainforest to hikes reaching breath-taking sights from the top of Mt. Gardner. Rent a kayak to explore Howe Sound or relax lakeside listening to the quiet sounds of nature. Play a round of golf or hop on a bus for a “trip” to the far side of the island. Bowen is a four-season destination, a peaceful respite anytime of year, offering autumn-colour walks, cozy fireside stays in the winter, and early blossoms in the spring. Visit us for a day or weekend. Rent a cabin for a week or, if you’re really luckymove here for a totally different and wonderful lifestyle.

Job Summary

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.

Knowledge and/or experience in the following areas
- Multi-functional operations including budget and labor management.
- Manage time and tasks appropriately and remain flexible with assigned duties.
- Supervisory and leadership experience.
- Reporting and data analysis.
- Problem-solving and resolution management skills.
- Oral and written communication skills.
- Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
- Interpersonal skills with staff and clients, and works well in a team environment.
- Customer service strategies and effective marketing techniques.
- HR policies and protocol development.
- Staff management including: coaching, developing, and motivating staff.
- Assist in hiring processes of all support staff.
- Conduct performance appraisals.
- Delegate responsibility and achieve results with hospital team members.
- Make decisions confidently and effectively.
- Model a professional and courteous manner with staff and clients.
- Have an abiding love of animals and a deep understanding of the human/animal bond
- Have strong management and leadership skills with the ability to set priorities, delegate, motivate and develop the hospital and team to become top performers in the community.
- Other duties as assigned.

**Qualifications**:

- Bachelor’s degree in business or related degree is preferred or equivalent experience.
- 3-5 years of experience in a manager role, including customer service experience.
- Work exposure to all aspects of a business enterprise, with demonstrated competence in budgeting and financial reporting and in staff management

We are an Equal Opportunity Employer. It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or war veteran.

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