Client Experience Associate

3 weeks ago

Fredericton, Canada The Learning Bar Inc. Full time

**THE OPPORTUNITY**

Do you have a passion for student success? At The Learning Bar, we believe in every child’s potential and in transforming children’s lives. We are a global educational research company with over eighteen years of providing innovative solutions to schooling systems worldwide in pursuit of our vision to give all children the opportunity to thrive. As thought leaders in education, we are Canada’s largest provider of educational solutions, reaching over one million children globally every year.

The Learning Bar is looking for a **Client Experience Associate **reporting to the Client Experience Manager. The position is full time fixed term contract (1 year, possibility of conversion to full time permanent position) and requires the incumbent work a hybrid work arrangement (occasional attendance to the main office located in Fredericton).

**THE POSITION**

The Client Experience Associate will ensure that The Learning Bar’s customers have an exceptional client journey with us. The incumbent will provide technical support and guidance on a variety of touchpoints along the client’s journey; driving initiatives focused on helping achieve success for our clients. You will work closely with others to ensure clients who use our software enjoy the best possible experience.

Others describe you as action oriented. You can manage the onboarding process for new coordinators and work with existing coordinators to easily lead our clients through a most excellent experience when using our products. You will be accountable for full cycle customer success initiatives for an assigned portfolio of accounts, including contract renewal discussions.

You are curious by nature and seek the opportunity to help your coworkers solve problems. When business needs dictate, you will provide administrative support to Client Success Managers who may be introducing contract amendments or drafting new contracts.

Your strong communication skills will be put to good use as you ensure clients have the necessary information, training, and resources that ensure success. Other general duties include assisting the team with newsletter composition, target user filtering, and other related tasks.

This role offers you the opportunity to build your skills in customer service, or sales. There’s never a dull moment You will also work on projects focused on continuous improvement to the processes and services provided by the department.

**THE IDEAL CANDIDATE**

You are a reliable, servant leader with intermediate computer skills, and the ability to listen to others to understand needs, answer questions, resolve complaints, and ensure satisfaction. Previous experience providing technical assistance to end users is an asset.

Because you are well organized, you can manage multiple priorities that arise throughout the day (planned or unplanned). You understand the importance of details and can be relied upon to understand when critical information must be shared.

Your success can be linked to your ‘can do’ attitude, excellent written and verbal communications skills in English, and ability to adapt to changing situations and learn new skills or technologies quickly. You are flexible, enthusiastic, and have a strong desire to help others.

**THE CULTURE**

At **The Learning Bar **we offer a flexible work environment where the strengths of the individual are recognized and leveraged. Our Canadian headquarters are in Fredericton, N.B. In addition to a competitive base salary, we offer a comprehensive benefits package that includes a flexible vacation plan. We are proud to take an active part in ensuring you have what you need to perform at your best.

Compensation: Base Salary commensurate to skills and experience offered

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $38,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Fredericton, NB E3B 1B8: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have more than 5 years experience in a strategic customer service role?
- Do you have experience in education or the EdTech field?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: Hybrid remote in Fredericton, NB E3B 1B8

Application deadline: 2024-05-30

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