Customer Service Representative
4 weeks ago
_**You are known for your excellent customer service?**:
- **Be the Champion for Kaycan’s customers**
**Kaycan**'s Customer Service - Warehouse team has a simple goal: to offer the best customer experience to all our customers. We are a company rich in history and proud to be Canadian owned and operated. Our branch located in Peterborough,ON is currently looking for a **Customer Service Champions** that is focused on providing the best customer experience.
**Schedule**: Monday to Friday - Day shift
**Job status**: Full time - Permanent
**We offer**:
- Competitive Salary
- Dental, health, short and long term disability insurance
- RRSP plan
- Complete training
- Opportunities for growth and development
**Responsibilities**:
- Offer a WOW customer service experience
- Respond to customer inquiries through busy walk-in traffic and via phone
- Verify pricing and availability of product
- Supply and inform clients of pricing, credit terms as well as entering orders in system
- Investigate and troubleshoot customer service issues
- Process special materials orders in accordance with standard procedures
- Maintain customer data and update changes to existing accounts in the corporate database
- Address client inquiries regarding status of orders, payment, refunds, etc
- Forward customer leads to appropriate sales personnel
**Requirements**:
- Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
- 3-5 years’ experience in a similar role dealing with customer in-person
- Exceptional verbal and written communication skills
- Strong problem identification and resolution skills
- Computer literate : knowledge of MS Windows and Office a must
- Excellent organizational skills
- Enjoys working in a fast-paced environment
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Peterborough, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you looking for a REMOTE position?
Shift availability:
- Day Shift (required)
Work Location: In person
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