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Customer Service Representative

4 months ago

Peterborough, Canada Kaycan Ltd Full time

_**You are known for your excellent customer service?**:

- **Be the Champion for Kaycan’s customers**

**Kaycan**'s Customer Service - Warehouse team has a simple goal: to offer the best customer experience to all our customers. We are a company rich in history and proud to be Canadian owned and operated. Our branch located in Peterborough,ON is currently looking for a **Customer Service Champions** that is focused on providing the best customer experience.

**Schedule**: Monday to Friday - Day shift
**Job status**: Full time - Permanent

**We offer**:

- Competitive Salary
- Dental, health, short and long term disability insurance
- RRSP plan
- Complete training
- Opportunities for growth and development

**Responsibilities**:

- Offer a WOW customer service experience
- Respond to customer inquiries through busy walk-in traffic and via phone
- Verify pricing and availability of product
- Supply and inform clients of pricing, credit terms as well as entering orders in system
- Investigate and troubleshoot customer service issues
- Process special materials orders in accordance with standard procedures
- Maintain customer data and update changes to existing accounts in the corporate database
- Address client inquiries regarding status of orders, payment, refunds, etc
- Forward customer leads to appropriate sales personnel

**Requirements**:

- Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
- 3-5 years’ experience in a similar role dealing with customer in-person
- Exceptional verbal and written communication skills
- Strong problem identification and resolution skills
- Computer literate : knowledge of MS Windows and Office a must
- Excellent organizational skills
- Enjoys working in a fast-paced environment

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Peterborough, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you looking for a REMOTE position?

Shift availability:

- Day Shift (required)

Work Location: In person