Customer Service Representative
6 months ago
**Position: Customer Service Representative**
**Core Duties & Responsibilities**:
- Answer incoming phone calls and direct calls to appropriate person.
- Handle web research for customers in a timely manner.
- Follow up with customers on any issues that may arise from the sales team.
- Maintain an organized, clean work area.
- Perform other duties as assigned.
**Required Skills & Competencies**:
- Excellent communication skills, both written and verbal.
- Excellent computer skills, including Google drive (docs, sheets, etc...)
- Attention to detail.
- Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude.
- Desire to learn new skills and be part of the team success.
- Strong organizational skills and ability to multitask.
- Passion for natural health
- Knowledge about cosmetics and essential oils
Work Location:
- One location - No remote positions currently offered
Work Remotely
No
**Job Types**: Part-time, Casual, Seasonal
Contract length: 6 months
Part-time hours: 24-32 per week
**Salary**: $15.50-$18.80 per hour
**Benefits**:
- Casual dress
- On-site parking
- Paid time off
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- No weekends
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Peterborough, ON K9J 6W1: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (required)
Work Location: In person
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