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Customer Service Representative

1 month ago

Peterborough, Ontario, Canada Diligenta Full time
Customer Service Representative - Peterborough

Starting salary: £22,308 per year

Working hours: Monday-Friday, flexible between 8am-8pm

Location: Lynch Wood, Peterborough, PE2 6FY

Join us at Diligenta, the leading provider of outsourced TPA services to the UK Life & Pensions market. We make a difference in people's lives every day, whether it's assisting with funeral expenses or ensuring a secure retirement. Our goal is to be the ultimate 'Customer Experience Partner' for our clients.

Summary of the role:
  • We are expanding and hiring multiple Customer Service Representatives each month.
  • Based at Lynch Wood with convenient access to transportation and on-site parking.
  • No evening or weekend shifts, offering work-life balance.
  • Roles may include office-based or hybrid work-from-home arrangements.
  • Flexible hours to accommodate your schedule and well-being.
  • Salary: £22,308 per year.
  • Benefits include 31 days holiday, annual bonus scheme, company pension, employee discounts, and career development opportunities.
What you'll be doing:

As a Customer Service Representative, you'll handle customer inquiries and perform back-office tasks with a focus on providing exceptional service without any sales involvement. Communication, problem-solving, and PC skills are crucial for success.

What we're looking for:

  • Previous experience in customer-focused roles such as call centres, retail, or hospitality.
  • Strong teamwork and communication skills.
  • Ability to empathetically resolve customer issues and queries effectively.
  • Proficiency in Microsoft Office and attention to detail.

Join our dedicated team at Diligenta, making a real impact on millions of customers in the UK Life & Pensions market. We strive for technological innovation and service excellence, supported by our parent company TCS. If you require any assistance during the recruitment process, please inform us.

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