Automotive Parts Associate

2 months ago

Okotoks, Canada Canadian Tire Okotoks AB Full time

**Full job description**

The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.

**Customer Service**

Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.

Smiles, makes eye contact with and greets customers.

Directs or guides customer to the location of requested items.

Answers questions and provides friendly advice and services to customers.

Suggests value-added and related products to customers to ensure they go home with what they need.

Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.

Handles multiple customers in an effective and efficient manner.

Deals with challenging situations in a professional manner.

Keeps up to date on in-store promotions, in-store deals, auto center specials and product locations.

**Operations**

Sources and orders automotive parts for customers though authorized suppliers.

Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).

Stocks shelves and merchandise display areas using modules and planograms as guidelines.

Walks their assigned sections to understand what needs to be accomplished on a daily basis.

Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).

Participates in meetings and all training as required and listens to feedback to improve their own abilities.

Complies with company, store, department, and Automotive Service Centre policies.

Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.

Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.

Completes other tasks, as required.

Basic math and typing skills.

Good working knowledge of automotive parts lookup system.

Ability to operate a cash register is an asset.

Ability to work under mínimal supervision with computerized systems.

Experience in a similar role, in a Canadian Tire store or Automotive Service Centre, is considered an asset.

This position offers an exciting opportunity for individuals passionate about delivering exceptional customer experiences while contributing to the success of our retail operations.

**Job Types**: Full-time, Part-time

Pay: $16.00-$18.00 per hour

Work Location: In person

Application deadline: 2024-09-15

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