Bilingual New Business Case Coordinator

3 weeks ago


Mississauga, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Bilingual New Business Case Coordinator

**What is the opportunity?**

If you like to develop and work in collaborative relationships, possess a high degree of professionalism and are up for the challenge of managing a changing caseload volume, then this role is for you.

**What will you do?**
- Act as the primary contact for external Account Administrators throughout the New Business and underwriting process. The Case Coordinator is responsible for setting and managing client expectations.
- Provide pro-active communications to the appropriate MGA Administrator or account contact detailing the status of all requirement activity
- Identify and resolve any case specific delays to ensure all necessary processing occurs within specified service level agreements.

**What will you need to succeed?**

Must have
- Must be fluently bilingual in both English and French, written and spoken
- Proven ability to proactively manage a high volume caseload while managing changing priorities
- Provide quality and effective communication to all clients
- Responsiveness to inquiries with sense of urgency
- Internal and external communication are accurate, clear and concise
- Develop and maintain collaborative relationships with multiple internal and external partners
- High degree of professionalism coupled with the ability to handle pressure is a necessity
- Insurance industry knowledge or experience

Nice to have
- LOMA, ACS
- College graduate
- New Business or relative experience

**Special Conditions**

**What's in it for you?**
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options
- Sophisticated RBCI software tools to boost your productivity

**Job Summary**

Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.

**Address**:
MISSISSAUGA, Ontario, Canada

**City**:
CAN-ON-MISSISSAUGA

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Insurance

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-01-05-08:00

**Application Deadline**:
2023-01-20-08:00

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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