Circulation and Program Support Assistant

1 week ago

Vancouver, Canada University of British Columbia Full time

Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Salaried - Pub Svc Library Asst 2 (Gr4)

Job Title

Circulation and Program Support Assistant (Evenings & Weekends)

Department

UBC Library | Irving K. Barber Learning Centre | Learning Services

Compensation Range

$4,281.00 - $4,386.00 CAD Monthly

Posting End Date

December 30, 2024

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary
This is a shared position between the Music, Art, and Architecture Library (50%) and Chapman Learning Commons (CLC) (50%), which are co-located in the Irving K. Barber Learning Centre. Both parts of the role include providing basic to moderately complex circulation, information and reference services. On the MAA side, the role participates in collections maintenance and patron services. At the Chapman Learning Commons help desk, the role oversees the work of student assistants answering questions and circulating equipment, assists with room booking requests, and supports of students providing peer programming on evenings and weekends. Works the closing and weekend shifts on a Thursday to Monday rotation.

Organizational Status
Works under the direction of the MAA Library Manager for MAA work, and the Learning Services Librarian for Chapman Learning Commons Help Desk support, the MAA Library Manager and Learning Services Librarian work together to ensure smooth and clear communication and support. Maintains close working relationships with staff and librarians in the MAA Library, the Chapman Learning Commons (CLC), ASRS/PARC, other UBC Library branches/units, and the public. Assists in overseeing student assistants on evenings and weekends.

Work Performed
- Acts as an initial resource person by performing duties such as providing information to patrons, responding to inquiries and complaints, and resolving disputes for both the MAA and the Chapman Learning Commons Help desks.
- Assists in the resolution of moderately complex problems in the areas of circulation, reserves, stack maintenance, and reference for both units.
- Works at the MAA Circulation Desk and supports the Chapman Learning Commons Help Desk providing services including charging, discharging and renewals. For Chapman Learning Commons the position will: monitor the work of students, help support them to check returned materials for damage and completeness; assist patrons in completing processes related to equipment lending, and other activities related to access. Staffs the Chapman Learning Commons Help Desk for the closing shift and closes the desk securely. For MAA the assistant will: place holds, traces, recalls, and rush cataloguing requests. Accept and process cash and debit/credit payments for library products and fines. Verify floats and operates the cash register and debit machine. Processes refunds. Clear hold shelf of expired requests.
- Troubleshoots equipment and software problems in MAA and the Learning Commons including desktop computers and printers. Liaises with Library IT, UBC IT and Library facilities to resolve problems.
- Provides basic to moderately complex reference assistance to patrons when the MAA Reference Desk is closed. This includes: asking questions to assist in assessing user needs, directing patrons to necessary resources, demonstrating how to navigate and use the UBC Library website, and demonstrating how to search for needed information in a range of formats. Refers complex questions to appropriate librarian.
- Checks regularly to ensure photocopiers, public printers, and scanners in the division are in good working order. Provides assistance with printing, copying and scanning-including, assisting patrons with Pay for Print issues, problem cards, refund situations, and any questions pertaining to print, copy and scanning functions. Performs basic maintenance and troubleshooting of photocopiers and printers. Reports maintenance issues to service technicians or appropriate library staff.
- Performs other duties related to the qualifications and requirements of the job.

SPECIFIC TO MAA
- Monitors security gates and building alarms. Provides assistance or access to disabled users, couriers, building operations and campus security. Closes the library. Jointly responsible for safety and security of library occupants and facilities on evenings and weekends. Receives reports of thefts and incidents in the Library and directs these to Campus Security. Contacts Plant Operations to deal with Trouble Calls. Contacts Campus Security when dealing with serious patron or building security problems.
- Responsible

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