Ibm Sales Support

3 weeks ago

Mississauga, Canada Ingram Micro Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

**Job Description**:
Ingram Micro is the business behind the world’s brands reaching nearly 90 percent of the world’s population. We focus on cloud, advanced, and specialty technology solutions, in addition to mobility and commercial/consumer technologies. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at


Ingram Micro has earned Great Place to Work Certification for 2023-2024 in Canada This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey

The position is a hybrid role based in our Mississauga, ON office with the opportunity to work 3 days remotely per week.

Position Summary:

- Working within a team sharing a mailbox, and ensuring the balancing of the workloads, prioritizing appropriately, and making sure work tasks are being executed efficiently.
- Responsible for pipeline management and renewals management.
- Handling post-sales responsibilities such as addressing customer inquiries and resolving issues related to customer satisfaction.
- Tasked with offering insights or feedback on opportunities for further operational efficiencies.
- Ensures all sales orders are processed efficiently and accurately and that delivery deadlines are met.
- Provide support to a team of sales (inside/outside) representatives.
- Works with sales management, sales reps and customer service to process customer orders and/or change orders.
- Verifies and reviews the accuracy of orders.
- Responsible for monitoring overall account activity for assigned group.
- Tracks data and creates reports regarding market conditions, sales results, team earnings, etc.
- May be responsible for lead and order management activities for specified area of sales group (separated by account size or geographic territory).
- Takes orders on self-qualified leads when appropriate.
- Prepares product/license quotes as needed for pre-sales customers.

What you bring to the role:

- College diploma or degree (or additional experience in a related field).
- 3 years functional experience including a minimum 1-year position-specific experience.
- Willingness to learn, enthusiastic, detail-oriented, and a strong sense of motivation.
- Established and productive professional individual contributor.
- Works independently with general supervision.
- Problems faced are difficult and may be complex.
- May influence others within the job area by explaining facts, policies and practices.
- Works on moderate to complex projects. Uses company standard policies and procedures to resolve a variety of issues.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- General proficiency with various tools, systems, and procedures required to accomplish the job.
- May need to consult with Senior/Specialist staff members on some technical issues.
- This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more

Equal Opportunity Statement

Ingram Micro’s Commitment to ESG (Environment, Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here
- Ingram Micro ESG.

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