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Customer Service Administrator

4 months ago

St John's, Canada Northview Fund Full time

At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in six provinces and two territories, managing over 11,000 multi-residential units, 1.1 million sq. ft of commercial space, and 200 executive suites. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests and commercial tenants.

We are looking for a temporary Customer Service Coordinator to join our Residential team in St. John's, NL. Reporting to the Regional Manager, you will be a key customer service position within the region's residential operations. Tasked with building and maintaining relationships with our residents, assisting in the effective and efficient retention of existing Residents and ensuring that Resident issues are handled in a timely and professional manner, the Customer Service Coordinator position is pivotal in Northview being able to deliver value to its unitholders.

**What you will do**:

- Setting high customer service standards & ensuring positive resident relations & satisfaction
- Makes recommendations for improving levels of Customer Service (including Street to Suite)
- Ensuring adequate inventory and usage of Resident communication supplies
- Compiling spreadsheets and or generating reports of upcoming lease expiries and generating the necessary renewal documents
- Conduct Customer Satisfaction surveys to inbound and outbound Residents
- Updating Resident database (Yardi)
- Update and maintain accuracy of information of resident files and lease documentation
- Ensure service of documents and annual inspections are dealt with as per NPR policies and local Residential Tenancy Act
- Following up on or inputting Resident Retention related work orders
- Dealing with evictions and tenancy board filings, and attendance at tenancy board hearings as required
- Backup to Leasing Agent and or Property Administrator as needed
- Other Resident and customer service related duties as assigned by the Regional Manager

**What you will bring**:

- A professional demeanor and positive attitude
- Proven experience in successfully dealing with and resolving conflict
- Previous experience in Customer Service and performing administrative functions
- Be willing and able to work irregular hours including evenings and weekends
- Possess excellent English communication skills
- Be highly organized, and capable of meeting deadlines in a busy and high-pressure environment

**Job Types**: Full-time, Fixed term contract

**Salary**: $35,000.00-$38,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: One location