Guest Services

2 weeks ago

Toronto, Canada Sunnys Chinese Full time

**Who Are We**

Sunny’s is inspired by high energy dining cultures found throughout China. From Shaokao spots in Chengdu and Xi’an to Dai Pai Dongs in Hong Kong. We look to regional traditions to create an experience that’s casual and playful

Our Mission is simple. We are in the experience business. Our people first culture will inspire and empower our team to deliver moments that matter in an environment hyper focussed on the guest experience. Together we will build a best-in-class hospitality experience at Sunny’s Chinese.

We are looking for inspired, energetic individuals, who are passionate about the industry, dedicated to providing exceptional guest experience, and strive to deliver lasting memories that pay tribute to the deeply rooted history of Chinese food and beverage culture.

What you will find at Sunny’s Chinese is the vibrant and diverse atmosphere of Kensington Market, and an energetic, passionate team that works together to create an innovative atmosphere that redefines the true meaning of hospitality and traditional cuisine.

You will be responsible for creating a positive, welcoming guest experience that begins the moment a guest enters the door.

**What You'll Do**
- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned dining or bar areas
- Provide access to menus and announce Waiter/Waitress’s name
- Greet guests upon their departure
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention
- Answer incoming calls and address customers’ queries

**What You'll Need**
- Previous work experience in guest services as a host or server in a fast-paced environment
- Understanding of restaurant etiquette
- Familiarity with health and safety regulations
- Experience in managing reservations
- Demonstrable customer-service skills
- Excellent communication skills (via phone and in-person)
- Strong organizational skills with the ability to monitor the entire dining and bar area
- Authorization to work in Canada
- An interest in learning about regional Chinese food and beverage

**Why Join Us**:

- Group health benefits
- Virtual mental healthcare support
- Exclusive discounts
- Career advancement opportunities in a growing environment

Experience is preferred, but most of all it is important that you are aligned with our core philosophy that hospitality is as much about the guest experience as it is about the employee experience.

**Check us out**:
**Job Types**: Full-time, Part-time

**Salary**: From $18.25 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay
- Tips

Work Location: In person

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