Coordinator, In-game Communications

2 months ago

Toronto, Canada NHL Team Jobs Full time

**SUMMARY**

The NHL Stats & Information team supports in the development and execution of editorial and statistical content for internal and external stakeholders (Rightsholders, Member Clubs, NHL Executives, fans and media) and maintains the accuracy of League statistics.

The Coordinator, In-Game Communications & Research is an integral part of the NHL Stats & Information team, supporting the NHL Communications department during the in-game window. The main responsibilities of the Coordinator, In-Game Communications & Research include writing and editing editorial content, managing social media accounts, conducting statistical research (proactive and reactive) and answering statistical questions. Other regular duties include handling Situation Room communications, PR monitoring, data analysis and distribution, as well as supporting statistical auditing.

This is a remote role with varying hours - often working until approximately 2 a.m. ET - and shifts (including weekends and holidays). The ability to work unsupervised is essential, as is a comfort with working on deadline.

**ESSENTIAL DUTIES & RESPONSIBILITIES**
- Contribute to a dynamic in-game team with multiple responsibilities that include writing and editing editorial content, managing social media accounts, conducting statistical research (proactive and reactive) and answering statistical questions.
- Use various research tools, including a proprietary query engine, to generate relevant statistics and information, primarily for use in real-time by NHL staff, Rightsholders and Member Clubs.
- Review and resolve scoring audits, working with multiple parties including NHL Hockey Operations and Off-ice Officials to correct and maintain the League's official scoring database.
- Assist with PR monitoring during the in-game window, notifying senior executives of stories and incidents that break of which they should be aware.
- Use pre-produced Photoshop templates to create graphics for use on social media and in other editorial publications.
- A deep knowledge base and passion for hockey, particularly the NHL, is essential to this role. Familiarity with NHL players, teams and the history of the NHL is important in helping to find unique and relevant statistics and information of interest to hockey fans and media.
- Respond in a timely fashion, with thorough and accurate results, to requests from 32 Member Clubs, League employees, Rightsholders and media. The ability to work with Excel spreadsheets and identify, summarize and distribute key information is essential.
- Work regularly in conjunction with other NHL departments, including Communications, Social Media, I/T Research Team, Hockey Operations and Officiating.

**QUALIFICATIONS**

The ideal Coordinator, In-Game Communications & Research is:

- A proficient writer who can work under deadline pressure
- Passionate and knowledgeable about hockey and its history
- Attentive to details (accuracy is key)
- Able to adapt to an established writing style
- An effective communicator (particularly in a remote working environment)
- A strong editor
- A creative thinker (regarding storylines and statistical trends)
- Organized
- A self-starter
- Resourceful
- Able to multi-task
- Experienced and comfortable with technology and social media
- Comfortable working with templates in Adobe Photoshop

The Coordinator, In-Game Communications & Research should also:

- Be able to identify research opportunities while examining box scores, watching hockey broadcasts and following online conversation revolving around players and games
- Demonstrate an understanding of NHL history and, with mínimal training, quickly place statistical achievements into historical context
- Have a high comfort level working in a remote working environment

The Coordinator, In-Game Communications & Research must be available to:

- Work a varied schedule that is comprised almost exclusively of nights and weekends during the season (generally night shifts on weekdays and varying between day and night shifts on weekends)
- Work holidays and holiday weekends
- Contribute efficiently during nighttime shifts (often finishing between approximately midnight and 2 a.m. ET)

**EDUCATION & EXPERIENCE**
- Successful completion of post-secondary education
- Experience running social media accounts and using publishing tools is essential
- Ability to use Adobe Photoshop is essential
- Experience working in an in-game or other live-entertainment environment is an asset

**LANGUAGE SKILLS**
- Excellent command of written and spoken English
- Proficiency in French a plus

**REASONING ABILITY**
- Ability to anticipate and spot developing problems and alert the appropriate people
- Ability to react in real-time to changing priorities and storylines a must
- Ability to think on your feet and quickly solve problems is a must
- Ability to multi-task and reprioritize over the course of a game night as situations develop

**OTHER SKILLS**
- Familiarity with comp

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