Complaint Intake Officer

7 months ago

Burnaby, Canada Engineers and Geoscientists BC Full time

**Engineers and Geoscientists British Columbia** is currently searching for a **Complaint Intake Officer** to join our team in Burnaby

The Complaint Intake Officer assists with the timely intake of complaints against engineers and geoscientists, or against engineering or geoscience firms. The Complaint Intake Officer is responsible for a variety of tasks related to the intake and processing of complaints, including speaking with complainants and registrants, and gathering initial information to commence the complaint process.

Our organization - one of BC's Top Employers - offers a competitive salary, comprehensive and generous benefits, an inclusive culture, and a hybrid work environment. Full details on our compensation and benefits value offering can be found below.

**WHAT YOU WILL BE DOING**
- Preparing, drafting, and editing letters and other communications to registrants, complainants, and other relevant parties.
- Reviewing complaint files in detail; investigating and gathering information and evidence as required, including extensive telephone conversations with complainants and respondents.
- Reviewing technical reports and other evidence obtained through the intake of the complaint to determine if the evidence obtained is sufficient to move forward with the investigation process.
- Drafting and preparing reports, letters, and memoranda on the instructions of the Complaint Intake Manager.
- Managing a “bring forward” system to track complaint files and issue reminders and updates to those involved parties.
- Supporting the Investigation Committee by preparing memoranda and packages for Investigation Committee meetings.
- Assisting with the maintenance of the complaint intake information on the Engineers and Geoscientists BC website.
- Other duties as assigned by management.

**WHAT YOU BRING TO THE TABLE**

The successful applicant will possess the following:

- 3-5 years experience working in a law firm, legal department, professional regulatory body, or equivalent.
- Relevant education, such as paralegal diploma or training in social sciences; university degree is preferred but not required.
- Excellent communication skills, both written and verbal, and the ability to manage difficult telephone conversations.
- Advanced research and analytical skills.
- Experience with Microsoft Office Products: Word, Excel, Outlook, PowerPoint, and SharePoint.
- Knowledge of or interest in engineering or geoscience is an asset but not required.

**WHAT'S IN IT FOR YOU**

Each member of our team contributes to public safety in BC and helps us deliver on our vision of "modern regulation for a resilient world." We serve the public as an inclusive, progressive, and future-focused regulator. Our Strategic Plan also places priority on our role to advance climate action, foster equity, diversity and inclusion, and move towards reconciliation with Indigenous peoples. At Engineers and Geoscientists BC, we are committed to demonstrating our values of collaboration, excellence, integrity, and innovation.

**WHO WE ARE**

Engineers and Geoscientists BC is proud to be recognized as one of BC's Top Employers.

Engineers and Geoscientists British Columbia is the business name of the Association of Professional Engineers and Geoscientists of the Province of British Columbia. We regulate and govern these professions under the authority of the Professional Governance Act.

We are charged with protecting the public interest by setting and maintaining high academic, experience, and professional practice standards for over 40,000 registrants. Individuals licensed by Engineers and Geoscientists BC are the only persons permitted by law to undertake and assume responsibility for engineering and geoscience projects in BC.

We are a not-for-profit organization governed by a board of elected registrants, licensees, and government appointees. The board is accountable to the public through the Ministry of Post-Secondary Education and Future Skills under the Office of the Superintendent of Professional Governance, for both the governance and management of the organization.

EenpV8eP2W

  • Complaint Intake Officer

    2 months ago

    Burnaby, Canada Engineers & Geoscientists British Columbia Full time

    p>Engineers and Geoscientists British Columbia is currently searching for a Complaint Intake Officer to join our team in Burnaby!The Complaint Intake Officer assists with the timely intake of complaints against engineers and geoscientists, or against engineering or geoscience firms. The Complaint Intake Officer is responsible for a variety of tasks related...

  • Complaint Intake Officer

    7 months ago

    Burnaby, Canada Engineers and Geoscientists BC Full time

    **Engineers and Geoscientists British Columbia** is currently searching for a **Complaint Intake Officer** to join our team in Burnaby! The Complaint Intake Officer assists with the timely intake of complaints against engineers and geoscientists, or against engineering or geoscience firms. The Complaint Intake Officer is responsible for a variety of tasks...

  • Complaint Intake Officer

    3 months ago

    Burnaby, Canada Engineers and Geoscientists BC Full time

    **Engineers and Geoscientists British Columbia** is currently searching for a **Complaint Intake Officer** to join our team in Burnaby! The Complaint Intake Officer assists with the timely intake of complaints against engineers and geoscientists, or against engineering or geoscience firms. The Complaint Intake Officer is responsible for a variety of tasks...

  • Complaint Intake Manager

    7 months ago

    Burnaby, Canada Engineers and Geoscientists BC Full time

    **Engineers and Geoscientists British Columbia** is currently searching for a **Complaint Intake Manager** to join our team in Burnaby! The Complaint Intake Manager responds to and delegates all inquiries related to complaints against registrants submitted to the Legislation, Ethics and Compliance Department. This includes managing the intake and processing...

  • Complaint Intake Analyst

    4 months ago

    Burnaby, Canada Engineers and Geoscientists BC Full time

    **Engineers and Geoscientists BC** is currently searching for a **Complaint Intake Analyst** to join our team in Burnaby on a contract until June 2025! This role is part of a collaborative and high-impact team doing rewarding and engaging work. Our organization - one of BC's Top Employers - has value-driven work, an inclusive culture, and a flex day...

  • Complaint Resolution Specialist

    3 weeks ago

    Burnaby, British Columbia, Canada Engineers & Geoscientists British Columbia Full time

    Engineers and Geoscientists British Columbia seeks a highly skilled Complaint Intake Officer to join their team in Burnaby, BC.Job OverviewThis role is responsible for managing the timely intake of complaints against engineers and geoscientists or firms. The ideal candidate will have excellent communication skills and experience working in a regulatory body,...

  • Customer Complaint Resolution Specialist

    1 month ago

    Burnaby, British Columbia, Canada Engineers & Geoscientists British Columbia Full time

    Engineers and Geoscientists British Columbia is a leading regulatory body in the province, responsible for protecting the public interest by maintaining high standards for engineers and geoscientists. We are currently seeking a Customer Complaint Resolution Specialist to join our team in Burnaby.About the RoleThe Customer Complaint Resolution Specialist will...

  • Unauthorized Practice Intake Analyst

    6 days ago

    Burnaby, Canada Engineers And Geoscientists Bc Full time

    **Responsibilities**: Engineers and Geoscientists British Columbia is currently searching for an Unauthorized Practice Intake Analyst to join our team in Burnaby! The Unauthorized Practice Intake Analyst is responsible for tasks related to the intake, analysis, and triaging of files regarding unregistered individuals and firms who are allegedly engaged in...

  • Intake Worker/administrative Assistant

    2 weeks ago

    Burnaby, Canada Prisoners' Legal ServicesWest Coast Prison Justice Society Full time

    PRISONERS’ LEGAL SERVICES - INTAKE WORKER/ADMINISTRATIVE ASSISTANT Burnaby, BC Prisoners’ Legal Services is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh) and qiqéyt (Qayqayt) Nations. Prisoners’ Legal Services is looking for an intake worker/administrative...

  • Complaint Resolution Program Analyst

    7 months ago

    Burnaby, Canada BC Housing Full time

    **Position Summary**: **COMPLAINT RESOLUTION PROGRAM ANALYST - 2 POSITIONS** **Job ID: 5356** **REGULAR/FULL-TIME** **Location: BURNABY, BC** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only...

  • Medical Office Assistant

    7 months ago

    Burnaby, Canada SEA CLIFF MEDICAL Full time

    **About Us**:Sea Cliff Medical is an independently run, health clinic located in Burnaby. We are a progressive, modern workplace with both top notch people and equipment. At Sea Cliff Medical, you have all the tools and support you need to effectively care for both our patients and our staff. **About the Opportunity**:As an integral member of our clinic the...

  • Office Assistant/receptionist

    7 months ago

    Burnaby, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $23.21 - $25.61 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...

  • Admissions Officer

    7 months ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s - **Registrar’s Office** is seeking a - **temporary, full-time (1.0** **FTE**Duties & Responsibilities** **DUTIES** *** **AND** *** **RESPONSIBILITIES***: - Screening and evaluating applicant files and documentation (both domestic and foreign) to determine entrance requirement eligibility. - Monitoring enrolment activity by ensuring that...

  • Admissions Officer

    4 months ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    **Duties & Responsibilities** **DUTIES** **AND** **RESPONSIBILITIES**: - Screening and evaluating applicant files and documentation (both domestic and foreign) to determine entrance requirement eligibility. - Monitoring enrolment activity by ensuring that programs are filled to capacity in an efficient and timely manner by required deadlines. - Evaluation...

  • Assistant Enforcement Officer

    4 days ago

    Burnaby, Canada Metro Vancouver Full time

    **Department**:Parks & Environment **Employee Group**:Teamsters Local 31 **Location**: 4515 Central Boulevard, Burnaby **Salary Range/ Wage Rate**: PG 22 $2,534.60 - $2,984.10 bi-weekly **You are: A science technologist with an eye for detail, an ability to diffuse interpersonal tension, and a keen interest in protecting the environment.** **This...

  • Patient Intake Assistant

    1 week ago

    Burnaby, Canada Affinity Women's Health Full time

    **About us** We are fast-paced, supportive, and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Lively atmosphere Ability to organize and prioritize your work Ability to multitask and work independently Ability to stand for long periods of time Willing to work in a diverse and inclusive environment Working...

  • Medical Office Assistant

    4 days ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s - **Student Health Services Department** is currently seeking a - **regular, full-time (1.0** **FTE** **) Medical Office Assistant.** Performs assessment and triaging reception services to incoming patients of the Student Health Services and Counselling & Student Development units. Provides administrative support and confidential duties to...

  • Patient Care Coordinator

    1 week ago

    Burnaby, Canada Fraser Health Full time

    Why Fraser Health?: - Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving...

  • Timekeeper/office Clerk

    2 weeks ago

    Burnaby, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $24.76 - $26.38 / hour Why Fraser Health?: We are currently looking to fill a** Temp Part time** opportunity for a**TimeKeeper /Office Clerk** at **Burnaby, Home Support**located in **Burnaby, BC.** This position is available until June 2025 or until return of incumbent. **Experience the exceptional...

  • Office Administrative Assistant

    7 months ago

    Burnaby, Canada Rise People Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months **Tasks**: - Supervise other workers - Train other workers - Train, direct and motivate staff - Record and prepare minutes of meetings, seminars and conferences - Oversee the classification and rating of occupations - Schedule and confirm appointments - Answer...