Workplace Support Technician

3 weeks ago

Markham, Canada Computacenter Full time

**Workplace Support Technician**:
**Location**

Toronto, Ontario, Canada

**Position Overview**

Roles at this level will contribute to the design and implementation of solutions.

**Duties/Responsibilities**
- Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
- Contribute to the design and implementation of solutions to meet customer and contract requirements.
- Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
- Analyze, Document, and report on work completed to ensure compliance with Company and Customer Procedures.
- Ensures that operational documentation is fit for purpose and current to meet customer and contract requirements.
- Develop best practice procedures and guidelines to ensure consistent compliance to customer and company procedures.
- Provides specialist guidance and advice to less experienced colleagues to ensure consistent approach.
- Escalate issues in line with company processes to ensure customer demands are met.
- Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
- Evaluate escalations and resolve appropriately to ensure customer demands are met.
- Provide customer service to internal customers.
- Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
- Identify own development needs in line with business objectives.
- Acts as a role model for colleagues with regards to technical and behavioral competencies.
- Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
- Ensure Department/Contract meets SLA performance targets.
- Maintain and improve customer satisfaction levels.
- Understand and adhere to policies and procedures.
- Demonstrates relevant Winning Together values.
- Keep skills up to date with IT industry standards as appropriate to the role/Contract.
- Attain and maintain accreditations as appropriate to the role/Contract.
- Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
- Embrace and support Computacenter’s mission and core values.

**Education & Experience Required**
- Legally eligible to work in the United States.

**Skills & Competencies**
- Works under general supervision. Uses discretion.
- Works well in a team and motivated to work independently.
- Demonstrates analytical and systematic approach to resolving complex problems and assignments.
- Takes initiative in identifying and negotiating appropriate development opportunities.
- Broad experience in IT Service environment.
- Ideally certified in appropriate technologies to support business strategy.
- Demonstrates an organized approach to work.
- Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.
- Proven ability to work under pressure and to tight deadlines.
- Routine administrative skills
- Demonstrates effective interpersonal, literacy and numeracy skills.
- Demonstrates awareness of health and safety at work.
- Experience of supporting and developing solutions for the following:

- Desired experience: Apple OS/JAMF, Autopilot, MECM, SharePoint, Microsoft Exchange

**WHY COMPUTACENTER?**

**WE OFFER A GREAT BENEFITS PACKAGE**

**There's so much more to enjoy about being at Computacenter than just having a rewarding career.** In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind.

You must be authorized to work in the United States.

Computacenter United States Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.

No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.

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