Customer Service Agent

2 weeks ago

Dieppe, Canada Natalie LeBlanc - Desjardins Insurance Agent Full time

**About Desjardins Insurance**:
Desjardins Insurance stands at the forefront of the insurance industry in Dieppe, NB, distinguished by its commitment to excellence and a customer-first approach. We offer a broad spectrum of insurance products designed to provide our clients with security and peace of mind.

We are actively seeking a highly empathetic and professional Insurance Customer Service Agent to enhance our services division in Dieppe, NB. This role is tailored for an individual passionate about making a positive impact in the lives of others by providing exceptional service and support. As a pivotal part of our team, you will focus on maintaining and strengthening client relationships, resolving inquiries with compassion and efficiency, and ensuring our clients feel valued and understood.

**Responsibilities**:

- Serve as the first point of contact for client inquiries, providing timely and accurate responses to questions regarding policies, coverage, and claims.
- Guide clients through the process of understanding their insurance products, making policy changes, and ensuring they are fully informed about their coverage options.
- Build and nurture strong relationships with clients, characterized by mutual respect and a deep understanding of their individual needs and circumstances.
- Handle service issues with a solutions-oriented approach, aiming to resolve concerns at the first point of contact whenever possible.
- Contribute to the continuous improvement of our service delivery by providing feedback and suggestions based on client interactions and experiences.
- Maintain detailed records of client communications and transactions, ensuring high levels of accuracy and confidentiality.
- Stay informed about the latest industry developments, product offerings, and regulatory changes to provide clients with the most current information.

**Requirements**:

- Demonstrated experience in a customer service role, preferably within the sector.
- Exceptional communication skills, both verbal and written, with the ability to convey complex information in an understandable manner.
- Strong problem-solving skills and the ability to think critically to address client needs effectively.
- A commitment to delivering outstanding customer service, with an empathetic and patient approach.
- General Insurance Licensing is preferred (Level 1 or Level 2), but not required at time of interview.
- Bilingualism (English/French).

Why Join Desjardins Insurance?
- A competitive salary package range from $50,000 - $70,000, this includes a base rate with commission.
- A comprehensive benefits package that supports your health and well-being.
- Professional development opportunities that foster career growth and advancement.
- A collaborative and supportive team environment that values innovation and customer satisfaction.

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