Night Fleet Service Technician

3 weeks ago

Dieppe NB, Canada AKHURST Machinery Limited Full time

As an integral member of the team creating a cost-effective, excellent customer experience, the Service Technician is responsible for starting up, training, and servicing particular lines of new and used machinery for Akhurst customers located in a designated territory. Akhurst relies on the Service Technician to make good business decisions that reflect an effective use of company resources.In this role, the incumbent will act as an expert in equipment repair, providing day-to-day support and project leadership to ensure our customers’ machinery is functioning optimally. Under the supervision of the Service Coordinator, the duties and responsibilities of the Service Technician include, but are not limited to, the following:
Assemble and install newly acquired equipment at Akhurst or customer site as scheduled;
Maintain up-to-date technical knowledge in the Company’s line of machinery by attending scheduled training sessions or proactively self-sourcing information, sharing knowledge with the Service Team;
Order and return parts on a timely basis as necessary, to minimize downtime and redundant inventory;
Complete work orders and accurate time and expense reports in a timely and efficient manner to facilitate invoicing and service administration; Resolve service issues by liaising with manufacturers as required, escalating unresolved service issues to the Service Coordinator in sufficient detail for timely resolution.
Customer Support
Customer training including demonstration of the machine during start-up,
Instruction to customers on applications, machine operation, maintenance, and safety at customers’ locations;
Minimum three (3) years experience as a machine equipment service technician;
Post-graduate certification from a recognized institution;
Strong knowledge and experience in machinery electrics, electronics, PLC’s, servo controls, and pneumatics;
Strong mechanical ability;
CNC controlled machinery experience is an asset;
Machinist and fabrication skills are an asset;
Customer service-oriented;
Able to work on a computer for long periods of time;

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