Service Desk- Bilingual

2 weeks ago


Montréal, Canada Emonics Full time

GlobalService desk - Bilingual
- Should be efficient in understanding business requirements and negotiate with business if they are doable.
- Should be efficient in traversing through IVR flows.
- Should be efficient in data flow from IVR to Contact Centre apps.

Pay: $50,000.00-$60,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Contact centre Apps: 3 years (required)
- servicedesk: 3 years (required)
- IVR Flow: 3 years (required)
- Customer Support: 3 years (required)



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