Inside Sales Representative- Manufacturing

3 weeks ago

Edmonton, Canada RHK Hydraulic Cylinder Services Inc Full time

**Exciting Opportunity at RHK: Join Our Growing Team**

Are you ready to be part of something bigger? Are you Humble, Hungry and Smart? RHK is on the rise and searching for dedicated individuals to join our team. If you thrive in a dynamic culture that values growth, inclusivity, and teamwork then RHK is the perfect fit for you Join us now and become an essential part of our team

**Why Choose RHK?**

At RHK, you're not just an employee - you're a vital member of the RHK Team.

**What's in it for You?**

Joining RHK comes with a range of benefits and perks that make your experience even more rewarding:

- Explore our in-house training programs
- Benefit for companywide profit-sharing plan
- Cash in from our Employee Referral Bonus Program
- Access apprenticeship support for continuous growth
- Keep safe with our Boot Allowance and Eye Safe Program
- Embark on a journey of career development
- Enjoy competitive pay that recognizes your worth
- Stay secure with comprehensive group benefits
- Connect with colleagues through company events

**Summary**

We are seeking an experienced and motivated Inside Sales Representative to join our hydraulic cylinder manufacturing and repair facility. As an Inside Sales Representative - Manufacturing, you will be responsible for driving sales and providing exceptional customer service to our clients. You will collaborate closely with our customers, suppliers, and internal teams to ensure the success of our hydraulic cylinder manufacturing and repair business. This is a dynamic role that requires effective communication skills, technical knowledge, and the ability to build relationships with customers.

**Job Responsibilities & Duties**

**Customer Relationship Management**:

- Build and maintain strong relationships with customers by understanding their needs, providing a point of first contact, and delivering outstanding customer service.
- Address customer inquiries, resolve issues, and ensure customer satisfaction throughout the sales process.
- Utilize the company's Customer Relationship Management (CRM) system to track and manage customer interactions, sales activities, and opportunities.

**Quote and Order Processing**:

- Prepare accurate and timely quotations and proposals for hydraulic manufacturing products.
- Collaborate with engineering and operations to gather necessary costing information and provide competitive pricing to customers.
- Manage the order process from initial inquiry to final delivery. Coordinate with internal teams, including production, engineering, and logistics, to ensure timely order fulfillment and customer satisfaction.

**Team Collaboration**:

- Collaborate effectively with cross-functional teams, including operations, engineering, finance, and administration, to ensure smooth business operations and promote a cohesive team environment.
- Collaborate with the marketing team to develop sales materials, campaigns, and promotional strategies to generate leads and support sales efforts.
- Share customer feedback, market insights, and competitive intelligence with the team to inform business decisions and improve our offerings.

**Technical Learning and Support**:

- Willingness to develop a deep understanding of our hydraulic cylinder repair and manufacturing services, processes, and capabilities.
- Stay updated on industry trends, market conditions, and competitor activities to effectively position our services and provide value to customers.
- Provide technical guidance and recommendations to customers, assisting them in selecting the most suitable solutions for their requirements.

**Sales Revenue and Pipeline**:

- Follow up on leads and inquiries promptly, providing accurate information and addressing customer needs.
- Collaborate with the sales team to develop strategies and tactics for increasing sales and achieving revenue targets following a defined sales process.

**Requirements**:

- Post-secondary education in business, engineering, or a related field preferred but not mandatory.
- Proven experience in inside sales or a similar customer-facing role, preferably within a technical or industrial manufacturing setting
- Strong technical knowledge of hydraulic systems and components, including cylinders, seals, and related equipment would be an asset.
- Excellent communication and people skills, with the ability to build rapport and establish long-term customer relationships.
- Results-orientated mindset, with an initiative-taking approach to sales
- **Proficiency in using CRM and ERP software and other sales tools to manage** customer interactions and sales activities. Salesforce and JobBOSS experience considered an asset.
- Strong organizational and time management abilities, with the capacity to manage multiple tasks and prioritize effectively.
- Valid driver's license and willingness to travel occasionally for customer visits and trade shows.

**Working Environment**
- Dedicated in-office position.
- 40-hour M-F work week
- Wil

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