Site Manager

6 months ago

Ottawa, Canada Securitas Canada Ltd. Full time

We are seeking a highly skilled and experienced Site Manager to join our team. You will be responsible to manage the security services and related operations provided to an assigned account including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.

RESPONSIBILITIES:

- Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.
- Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; supports security planning, assessments and surveys; reviews and updates post orders. 3. Oversees, coordinates with line management, and participates in the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches employees and carries out disciplinary actions, as necessary.
- Assists in development and administration of budget in relation to assigned account.
- Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
- Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information.
- Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Guard site reports to verify post orders and client directives have been satisfactorily followed; personally, inspects all posts as part the evaluation of security staff.
- Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
- Performs tasks and duties of a similar nature and scope as required for assigned account.

QUALIFICATIONS
- Associate degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
- Must be bilingual (English and French).
- Must be able to meet any applicable licensing requirements for Security Guards.
- Knowledge of security operations and procedures.
- Strong leadership and interpersonal communication skills.
- Planning, organizing and service delivery orientation.
- Skill in staff supervision, including assigning work and providing training and discipline.
- Ability to provide positive direction and motivate performance.
- Ability to maintain professional composure when dealing with unusual circumstances.
- Use of personal computer and spreadsheet software.
- Ability to synthesize business/financial data and develop recommendations.
- Ability to interact effectively at various social levels and across diverse cultures.
- Ability to take initiative and achieve results.
- Ability to adapt to changes in the external environment and organization.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

- Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
- Must undergo and meet company standards for background and reference checks and behavioral selection survey.
- Ability to handle multiple tasks concurrently.
- Handling and being exposed to sensitive and confidential information.
- May require regular use of vehicle and frequent travel in the performance of duties.
- Regular talking and hearing.
- Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
- Walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
- Close vision, distance vision, and ability to adjust focus.
- Conducting oral presentations and group meetings.
- Directing, motivating, training, coaching, and disciplining staff in a positive manner.
- Reading and analyzing reports

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