Volunteer Program Coordinator

7 months ago

Barrie, Canada Victim Services of Simcoe County Full time

Victim Services of Simcoe County (VSSC) is a volunteer driven charitable organization that supports victims of crime and tragedy across the region of Simcoe County. We are a team of compassionate volunteers and staff who have extensive training in providing 24/7 on-site, short-term assistance to those impacted by a tragedy or victimized by a crime. Collaborating with our community partners, our volunteers and staff dedicate their time, support, and experience to help make lives better.

We are seeking a dedicated, professional individual to drive the volunteer program, consult with the Executive Director, take a lead role on supervising, recruiting, training and engaging volunteers, and promote the agency's services throughout the community. If you are motivated and enthusiastic by nature, consider yourself a good communicator and listener, organized and solution oriented, then we want you

In this role you will work with the Executive Director to:
**Build the VSSC's capacity **through the development of volunteer skills and performance:

- Actively recruit, train, and motivate volunteers to deliver the services of VSSC.
- Engage and motivate volunteers in a positive and inclusive way to encourage participation.
- Schedule, organize and facilitate monthly team meetings (in person or virtually) with meaningful content and opportunity to collaborate.
- Develop a calendar of events to provide professional development and volunteer activities.
- Support volunteers in one-on-one communications and debriefings when needed.
- Develop a recognition program to acknowledge the services of the volunteer team.
- Other duties as assigned.

**Develop and maintain confidence in VSSC services **through effective leadership and guidance:

- Ensure 24/7 coverage and timely response of volunteer services via schedule and volunteer availability.
- Function as the point person for police services and other community organizations in delivering services.
- Work with and collaborate with colleagues on the development and implementation of changes to the program.
- Develop mutually beneficial collaborations with community organizations to help assist clients.
- Ensure all policies and procedures are maintained and followed.
- Manage conflict, coach others, and lead the communications related to volunteer involvement.
- Deliver client services through the Trauma Informed Care Approach
- Other duties as assigned.

**Help drive community awareness and partnership development** through communications. marketing and community outreach/special events:

- Planning and organizing events, including site selection, logístical arrangements, purchasing supplies, promoting events, scheduling and being the primary point of contact for the event
- Create, communicate, deliver, and exchange information that has value to a variety of internal and external VSSC and/or relevant information of its services.
- Research and attend community events to promote and bring awareness to VSSC, its mission, services and contribution to the community and victim wellness and support.
- Other duties as assigned.

**Provide administrative support** to ensure effective program management and the maintenance of confidential data and information:

- Manage data input and relevant reporting to assessment of the processes and outcomes to improve the program's results.
- Ensure all data is secure and confidential in compliance with program and PIPIDA requirements.
- Collect, analyze, and act upon reliable and valid data to engage in program monitoring and reporting to stakeholders.
- Other duties as assigned.

The successful applicant will posses the following qualifications:
**Education**
- Completion of a post-secondary education, degree/diploma in the areas of Social Work, Psychology, Social Services, Criminology or an equivalent combination of related education and a minimum of 2-years experience
- A current clear criminal record check and vulnerable sector check
- Valid driver's license with proof of liability insurance coverage on the vehicle used for VSSC business/travel.

**Leadership**
- Excellent interpersonal and effective communication skills to motivate and direct large teams.
- Previous experience in effective volunteer management, recruitment, or program coordination preferred.
- Ability to motivate, inspire, and engage volunteers.
- A sincere, empathetic, and compassionate understanding of the vulnerable sector
- Highly organized with the ability to prioritize tasks.
- Strong planning and facilitation skills
- Analytical to exercise/demonstrate excellent judgement in decision-making and conflict resolution.
- Ability to navigate calmly in highly charged/sensitive situations.
- Ability to prove feedback and guidance in difficult situations.
- Resourceful and solution oriented
- Flexibility to work evenings and weekends, as needed.
- Knowledge of virtual delivery tools/systems
- Knowledge of Digital marketing initiatives is an asset Bilingually fluent -

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