Customer Service Assistant

3 months ago


Thornhill, Canada North York Chrysler Full time

Carhub - North York Chrysler, is currently hiring a Customer Service Rep to join the Fixed Operations department - **this position requires previous dealership experience.**

**currently hours**:2pm to 7pm, Monday to Thursday, 1pm - 6pm Friday. These hours will change to include Saturdays 8am to 6pm in the fall, with a day off during the week.

**Responsibilities**:

- Manage incoming phone inquiries for Service/Sales.
- Book appointments for Service, look up vehicle information, campaigns, warranty information.
- Follow up calls for all Service customers
- Customer CX. (stellantis customer satisfaction program)
- Collect feedback from customers, providing feedback to management concerning potential problems or areas needing improvement.
- Provide superior customer service.
- payments for service invoices, issue receipts.
- Contribute to the overall success of the dealership by working in a professional positive manner with all customers
- Participate in process improvement initiatives
- Other duties as required.

**Qualifications**
- Proven oral and written communication skills
- Great work ethic, integrity
- Attentive to detail
- driven to provide exceptional customer service

Please forward your cover letter and resume in confidence to us.

**Job Types**: Part-time, Permanent

Pay: From $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- Day shift
- Every Weekend

**Experience**:

- customer service: 2 years (required)

Work Location: In person

Expected start date: 2024-09-16



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