Service Manager

4 weeks ago

Toronto, Canada Kasa Moto Full time

**Kasa Moto** is a two-story contemporary Japanese restaurant and lounge that opened in the heart of Yorkville in the Spring of 2015. With a sprawling rooftop terrace, elevated design, and lush indoor topiary, Kasa Moto guests will enjoy a versatile dining experience that evolves from day to night.

Our Mission is simple. We are in the experience business. Our people first culture will inspire and empower our team to deliver moments that matter in an environment hyper focussed on the guest experience. Together we will maintain a best-in-class hospitality experience at Kasa Moto.

What you will find at Kasa Moto is passion without pretense; a unique group that loves coming to work every day, shouts good morning, rolls up their sleeves and works together to create innovative techniques to redefine hospitality.

A multifaceted role, the **Service Manager** works in conjunction with the General Manager to oversee the daily operations of the restaurant. Focusing on staff training, generation of top line revenue and management of labour and cost of goods, the Restaurant Supervisor will be involved in all aspects of the restaurant.

**What You'll Do**
- Create an environment that is warm, welcoming, and filled with positivity for guests and employees
- Prepares and implements standard operating procedures, coordinates restaurant operations during each shift, determines and implements operating improvements
- Manages all aspects of staff performance in accordance with established service standards, ensure staff knows and adheres to established steps of service and service standards
- Monitors adherence to health, safety, and hygiene standards within location, ensure compliance with restaurant security procedures, inclusive of alcohol regulations, ensure a safe working environment by facilitating safe work behaviors of the team and guests, maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
- Monitor staff schedules and ensure that budgeted labour costs are met
- Submission of Weekly and Monthly packages; oversight of weekly and monthly invoice scans, credit card uploads
- Maintaining accountabilities for all internal controls around invoices, cash and other payments handling and procedures
- Interacts with guests, to ensure all inquiries, guest recovery and complaints are handled promptly
- Review GOD doc and monitor restaurant sales and revenue
- Implementation and execution on marketing and promotional activities
- Appropriately adapts to seasonal changes, creates, and manages relevant initiative
- Ensure repairs, maintenance and preventative maintenance plan for the building, facility, and grounds as per the Purchasing Manager
- Recruit, interview, and hire team members; conduct performance appraisals, take disciplinary action, motivate and train
- Assesses staffing requirements on a continuous basis to identify current needs
- Complete weekly payroll reports
- Review weekly reservations and events
- Host and lead weekly manager meetings

**What You’ll Need**
- Strong knowledge in Cost Accounting, Developing Budgets, Financial Planning and Strategy Demonstrated experience with decision making, process improvement, strategic planning, customer focus, management proficiency, managing profitability, quality control
- Management experience in an upscale fine dining establishment, including Profit & Loss responsibility
- Basic business math and accounting skills
- Good oral/written communication skills
- Thrive in a collaborative environment
- A proactive team player that embodies our spirit of entrepreneurship and mutual respect
- Strong interpersonal and problem-solving abilities
- Ability to work well under pressure in a fast-paced environment
- Bachelor’s Degree / Higher Education Qualification. Degree/ Diploma in Hospitality or equivalent considered an asset

**Why Join Us?**
- Group health benefits after probation
- Virtual mental healthcare support
- Exclusive discounts
- Staff meal
- Career advancement opportunities in a growing environment
- And more

**Job Types**: Full-time, Permanent

**Salary**: $44,149.86-$124,705.64 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift

Work Location: One location

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