Claims Associate

2 weeks ago

Burnaby, Canada Acera Full time

**About Acera Insurance**

Acera Insurance is one of the largest independent, employee-controlled brokerages in Canada. With over 60 locations across Alberta, British Columbia, Ontario and the Yukon, and $1 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

**Job Summary**

Acera Insurance is currently recruiting a Claims Associate to join our Claims Team working out of our Burnaby office. The Claims Associate reports claims to the Insurance companies and Adjusters; with excellent communication, follow-up and problem-solving skills to ensure efficiency of claims processing and the highest quality service to the client.

**Essential Job Functions**:

- Monitor new claims inbox and report new claims to insurance companies and/or adjusters
- Maintain follow-up system with Insurance companies and/or Adjusters to ensure efficiency of claims handling
- Obtain status updates on current claims and when in receipt, identify claims issues or coverage disputes that may arise.
- Notify management of large reserves or increases in reserves
- Obtain status requests from adjusters on a 90 to 180 day cycle
- Enter new claims and maintain data in EPIC including attaching all documentation and correspondence
- Review quarterly bordereaux and update claims figures in EPIC
- Collaborate effectively with other departments to ensure proper handling of claims
- Assist sales team with loss runs as needed
- Participate in claims workflow efficiencies and claims system solutions
- Assist in the implementation of new claims workflows in response to the ongoing changes and needs of our organization

**Qualifications and Soft Skill Requirements**:

- High school diploma
- Minimum 2 years office administration experience
- Intermediate computer skills including a good understanding of Microsoft Office Suite, specifically Word, Outlook and Excel
- High degree of accuracy and attention to detail needed
- Strong organizational and time-management skills
- Team player with a positive attitude and an ability to work well under pressure
- Willing to learn and grow in an ever-changing and high energy department
- Previous experience working in EPIC is considered an asset
- Well-developed people and professional communications skills
- Ability to prioritize (daily tasks & incoming claims)

**Why Join our Team?**

As a valued member of the Acera Insurance (formerly CapriCMW) family, you will be awarded **a competitive annual salary, evaluated on your education, skills, and experience,** including:

- Generous incentives and bonus programs
- Employee ownership opportunities
- Life, disability, health, and dental insurance coverage
- Group RRSP program
- Employer-matched pension plan
- Employee Assistance Program
- Wellness and Lifestyle Spending Accounts
- Career development through leadership training and learning resources
- And many more

Acera offers a fun, collaborative work environment with lots of opportunity for long-term professional and personal growth. As an independent, employee-owned company, we are proud to be named one of the Best Workplaces in Canada by Great Place to Work®.
- Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply._

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