Technical Writer
7 days ago
**Title**: Technical Writer
**Salary**: Based on experience + benefits + vacation
**Location**: Richmond Hill, ON *Hybrid
**Length of Assignment**: Full-time, Permanent
About Us
WellnessLiving is one of the fastest growing software companies in North America, with 9.3 million users worldwide Thousands of business owners in the fitness, wellness, yoga, music, dance, and martial arts industry love our platform as it helps grow their business through dynamic and innovative features. We are passionate about providing entrepreneurs optimal solutions to help them run their business with ease.
Known as the software company with a heart, we are extremely customer focused. Our clients are our number one priority and we do all we can to make sure their business needs are being fulfilled. With a growing community of clients and offices in North America, Ukraine, and the Philippines, our mission is to be the all-in-one software solution that propels businesses forward
About You
**Responsibilities**:
- Collaborate as a team to research, plan, and develop Help articles on how to use the WellnessLiving software.
- Research and test new updates to the software and create internal/external documentation in preparation for each major release.
- Work with various Subject Matter Experts (SMEs) to develop comprehensive internal documentation (including flowcharts and SOPs) outlining how to perform various functions across the organization.
- Maintain consistency and continuity of style by following task-specific style guides and through peer reviews.
- Use Jira to track open tasks and communicate with related SMEs.
- Support other departments by reviewing written deliverables as needed.
- Provide extensive feedback and suggestions as to how the department can improve and continue to scale effectively.
- Complete ad-hoc tasks and administrative work as needed.
**Skills & Qualifications**:
- Bachelor of Arts in English or certificate in Technical Communications or a related field.
- 1-2 years of relevant experience in technical writing.
- Excellent written and interpersonal communication skills.
- Excellent planning, organizational and time-management skills.
- Ability to multi-task in a fast-paced environment.
- Knowledge of MS Windows, Google Chrome, WordPress, and Google Suite.
- Experience with developing online help, using Jira, and working in an AGILE environment is an asset.
**Benefits**:
- Extended health care
- Vision care
- Vacation & paid time off
- Life insurance
- EAP
- Work from home opportunities
- Company events & social hours
- Dental care
- Casual dress
- On-site parking
- Discounted/free food
Please note that those who meet the qualifications for the position will be contacted directly.
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