Logistics & Order Management Specialist

5 months ago


Concord, Canada Nustef Baking Ltd. Full time

**THE COMPANY**:
NuStef Baking Ltd. is a Canadian food manufacturer known across North America for its unique line of specialty, artisan style cookies and crisps (“NuStef”). NuStef produces a unique Italian style waffle cookie branded Reko pizzelle and artisan crisps under its Kii Naturals and The Crisp Bakery brands. NuStef also produces private label products for some of the largest retailers in North America.

Products are baked fresh to order; cookies are sold primarily in the in-store bakery (“ISB”) department and our crisps are sold primarily in the deli department or specialty cracker section at most regional and national retailers. NuStef is based in Toronto, Canada and operates two manufacturing facilities.

For almost 40 years, we have perfected a multi-generational authentic recipe from Italy's Abruzzo region. Reko pizzelles are naturally flavored and baked in a peanut-free facility, resulting in crisp, delicate flavors that are addictively delicious

Kii Naturals artisan crisps, combine authentic fresh ingredients, hand-crafted in small batches. Double-baked for a satisfying crunch, each artisan crisp holds a delightful burst of flavorful fruit, nuts or seeds. Kii Naturals artisan crisps have no preservatives, GMOs or trans fats, and are perfect for charcuterie boards, snacks, and sharing with friends.

**JOB SUMMARY**:
Reporting to the Supply Chain Manager, the Logistics & Order Management Specialist facilitates the completion of customer orders both on time and in full by ensuring all customer orders are accurately entered into both planning spreadsheets and the ERP system, creating shipping documents, tracking orders, reporting KPI’s and supporting our broker network, our sales team, demand planning, coordination of logistics, production, and shipping.

**DUTIES AND RESPONSIBILITIES**:

- Entering orders into the system validating accurate lead times, product offerings, pricing, shipping addresses, shipping dates and customer requested delivery dates.
- Coordinating freight services with our logistics provider.
- Providing support cross-functionally with Proof of Delivery (POD) documentation and other supporting information to facilitate timely and correct billing and dispute resolution.
- Preparing pick list, dispatch notices, BOLs and Customs Documents for the shipping department and carriers.
- Escalating issues to production, procurement and customer account managers in a timely manner.
- Monitoring Key Performance Indicators, reporting progress monthly and making corrections to process as required to achieve and maintain established standards.
- Maintaining current and accurate logs and records of all activities.
- Cross-training within the supply chain department to act as backup and support for procurement and demand planning.

**QUALIFICATIONS**:

- Minimum 2 years of experience in Customer Service and Order Entry in a fast paced (high volume) environment.
- Outstanding communication skills (English - both written and verbal).
- Excellent data entry skills with emphasis on accuracy and proficiency using Excel, Word, Outlook and other Windows based programs.
- Working knowledge of ERP systems (preferably Syspro)
- Strong relevant education in business or sales.
- High capacity to multi-task with strong organizational skills and a desire to deliver results.
- Customer service orientation.
- Finance/accounting background is an asset.

**WORKING CONDITIONS**:

- Busy office setting.
- Occasionally exposed to plant environments, noise, dust, and various aromas of baked goods.
- Repetitive work using computer, telephone, and other office equipment.

Changes to start/end times may be required based on operational needs.

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- logistics: 3 years (required)

Work Location: In person


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