Order Management Specialist

2 weeks ago


Concord, Canada KIK Custom Products Full time

**Order Management Specialist
**We are KIK**

We create the products and brands that people trust to clean, sanitize, and protect their homes, pools, and cars. We are one of North America’s largest independent consumer product manufacturers with 20 North American manufacturing facilities. We also operate globally in Europe, Asia, UK, Australia, New Zealand, and South Africa. We are known by our portfolio of over 40 brands including Spic and Span® and Comet® cleaning products, Clorox® Pool&Spa(under license), BioGuard®, and Natural Chemistry® pool chemicals, and Prestone ® and Holts® automotive performance chemicals. We are also the #1 producer in North America for store-brand (“private label”) bleach and a leading private label provider of laundry detergent and additives, dishwashing products, general purpose cleaning and other home care products.

Our global team of over 2,500 employees drive our capabilities in product development, product formulation, strategic sourcing, manufacturing, packaging design, brand marketing, project management, quality assurance, compliance, distribution, and logistics.

Our organization is constantly evolving and is driven by a set of “One KIK” values - a dedication to following through on commitments in a customer-focused, profit-motivated way; while never compromising on safety, ethics, or integrity.

**Essential Job Functions**
- Order management for a set of customers or division of a customer
- Maintaining Customer Service Levels at 98% or higher
- Expedites plant input into any customer reports, ensure content consistency
- Monitors deployment instructions from the customer to ensure prompt shipment. Trouble shoots barriers to shipments
- Provides updated pricing to the customer at intervals compliant with our contractual obligation and ensure there are no payment issues
- First stop for Accounts Receivable issue resolution for price discrepancy for Short Payments, etc
- Ensure that customer Purchase Orders received are compliant for price agreement, quantity agreement and terms and conditions
- Work closely with Customers/Buyers to ensure account is managed at a high level
- EDI Integrated orders to be maintained and to be troubleshooted on a daily basis ( e.g integration errors, downloading issues with dates, SKU’s, UPC codes, ordering pattern, duplicate PO's, Ship Via, descriptions, etc.)
- Daily issues inclusive but not limited to PO discrepancies, refused loads, crediting of invoices, item/customer master issues, customer issues, etc.
- Liaise between various departments, including Transportation, PMO, AR/AP, Supply Chain, Warehouse Shipping Managers and Sales.
- Identify correct Bill to and Ship to, shipping via, plant location, item numbers, price, applicable charges, and add comments
- Enters manual orders at an accuracy of 98% & above
- Prioritizes daily orders in order of importance and shipment dates to ensure adequate lead time
- Enters and revises transshipments. Communicates receipt and provides the Sales & PO # to appropriate plan
- Manage and update Account Summary Sheets for assigned Accounts
- Troubleshoot orders - working with Customers to correct PO's e.g., incorrect price, incorrect quantity, underweight, etc.
- Monitor SKU's/promo quantities. Alerting certain groups within the company in advance to avoid shortages and pushes
- Problem solving - daily interaction with all plants - rushes, shortages, substitutions
- Checkpoint Report - Identify the daily standing of the order whether it is cleared or requires investigation.
- Late Shipment Report - Research PO's that are late, communication is essential with all departments especially with Transport to monitor the Customer PO’s delivery
- Handle assigned customers’ orders by deleting, revising quantities and entering shipping instructions, along with PO and customer maintenance
- Must be knowledgeable with the process of customer’s purchase orders through to receipt of payment, to manage and resolve issues simultaneously
- Flexibility and availability are a must
- All other duties as assigned
- The above statement describes the general nature and level off work only _. They _are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.**Qualifications**
- Manufacturing Industry experience is required
- Minimum of High School Diploma / GED, Bachelor's Degree preferred
- Advanced Excel skills and MS Word
- JD Edwards and EDI Integration considered an asset. Other ERP/MRP system experience acceptable
- Plant Capability knowledge and Customer Knowledge (people and process)
- Driven, empathetic, decisive, diplomatic, with sound judgment
- Excellent interpersonal and Customer Service skills
- Accuracy and expediency are a must
- Multi-tasking, problem solving and high attention to detail.
- Analytical skills, dependability, adaptability, and initiative are essential
- Excellent verbal and writt



  • Concord, Canada Nustef Baking Ltd. Full time

    **THE COMPANY**: NuStef Baking Ltd. is a Canadian food manufacturer known across North America for its unique line of specialty, artisan style cookies and crisps (“NuStef”). NuStef produces a unique Italian style waffle cookie branded Reko pizzelle and artisan crisps under its Kii Naturals and The Crisp Bakery brands. NuStef also produces private label...


  • Concord, Canada Appliance Canada Full time

    Appliance Canada is growing. Our head office in Vaughan is looking for talented Customer Service Representatives. **Duties**: - Manage the entire order fulfillment process, from order placement to delivery - Coordinate with various departments to ensure timely and accurate order processing - Monitor inventory levels and coordinate with suppliers to ensure...


  • Concord, Ontario, Canada SNS Full time

    Job OverviewWe are seeking a detail-oriented Order Fulfillment Specialist to join our team at SNS. This role is perfect for individuals who enjoy working in a fast-paced warehouse environment and take pride in delivering excellent customer service.


  • Concord, Canada KROFT Full time

    KROFT - a design-focused manufacturer of modern furniture and accessories - is currently seeking a part-time Order Fulfillment Associate. This position is Monday to Friday with some flexibility as long as it is not weekly. We are looking for 3-5 hours per day (open to anything in that range) and the start time can be anywhere from 830am-1030am. There is no...


  • Concord, Canada Groundwater Environmental Management Services Inc. (GEMS) Full time

    GEMS is made up of specialists, with dirt on our boots. We treat every project as unique, and every specialist contributes different expertise to projects. We work together to keep things moving in the right direction, towards sustainable land developments through transparency, expertise and commitment. We deliver innovative win-win solutions to satisfy...


  • Concord, Ontario, Canada Adams Limitless Inc Full time

    Job Description:We are seeking a highly skilled Project Management Specialist to join our team at Adams Limitless Inc. This role is perfect for individuals who excel in project coordination, have excellent communication skills, and thrive in fast-paced environments.About the Role:This Cooperative Project Coordinator position requires a strong background in...


  • Concord, Canada Util Group Full time

    JOB TITLE: Customer Service Specialist (Auto Parts Manufacturing) DEPARTMENT: Sales REPORTS TO: Head of Sales and Operations Planning TERM: Full Time GENERAL DUTIES - The role of the Customer Service Specialist is to: - Manage inventory availability and production versus orders/releases for select Aftermarket and OE customers - This includes follow up on...

  • Order Coordinator

    5 months ago


    Concord, Canada Noble Corporation Full time

    Overview: **Start a rewarding career at our Ontario Distribution Centre as Order Coordinator! At Noble, we help our customers’ businesses succeed by investing in our most important asset: our teammates!** **What We Offer You**: - Internal growth opportunities - Access to training and development programs - Comprehensive benefits package: - Medical &...


  • Concord, Canada Alfa Food Service Full time

    Order Picker Job Purpose: Manages pick ticket orders from warehouse staff and management and physically pulls inventory from the shelves to ensure accurate delivery of warehouse products. Also packs orders, including shrink wrapping contents onto pallets, and loads them on trucks for delivery while ensuring orders are accurate and records of inventory are...


  • Concord, Canada Majestic Marble Import Ltd. Full time

    Overview: We are seeking a detail-oriented and organized individual to join our team as an Order Administrator. As an Order Administrator, you will play a crucial role in managing the order process and ensuring smooth operations within the supply chain. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a strong...


  • Concord, Canada Inter Canada Fisheries Full time

    **Job Description for Order Fulfillment Coordinator** **About the company** Inter-Canada Fisheries is a Canadian importer and distributor of fresh and frozen fish and seafood products. Our office and main warehouse is located at 270 Pennsylvania Avenue, Concord, Ontario. We are looking for a Order fulfillment coordinator to join our success driven team....


  • Concord, Canada TCAT Div of Toromont Industries Ltd Full time

    The Mining Sales Execution Specialist is intended to be an extension of both the Management Team and the Divisional Controller’s responsibilities. The position is more than administrative and should not be confused with Equipment Coordination responsibilities. The Specialist will primarily focus on forensic objectives with the goal of improving and...


  • Concord, Canada E & J Supply Inc Full time

    We are looking for a **Warehouse Order Picker** to join our team - a detail-oriented individual who takes pride in their ability to pick products in an accurate matter - a customer centric person who understands the importance of fulfilling customer orders in a timely matter - a team player who believes in the importance of working together to meet customer...


  • Concord, Canada Mirion Technologies Full time

    **Job Summary**: The Customer Care Specialist is responsible for order processing for factory, distributed goods and service orders. This is a hands-on role requiring active participation in the day-to-day activities of the department. They will liaison with the Sales Account Managers and Field Support Specialists on a day to day basis as well as other...


  • Concord, Canada Inter Canada Fisheries Full time

    Job Description for Order Entry Coordinator **Key Responsibilities**: - To process all purchase orders and send out order confirmations in a timely manner. - To provide positive, courteous service to customers by answering questions regarding product line, prices, delivery times, and any customer service arrangement. - To perform inventory management,...

  • Work Tool Specialist

    2 months ago


    Concord, Canada TCAT Div of Toromont Industries Ltd Full time

    **As a **Work Tool & Attachment Specialist**, YOU will experience**: - Working within one of the safest organizations in the industry where your safety and well-being are our most important priority - Working for the best in class equipment dealer and with the premium Caterpillar brand - Opportunities to continuously Learn, Grow and Develop with our...

  • Bidding Specialist

    2 weeks ago


    Concord, Canada Guillevin International Full time

    Bidding Specialist Status: Regular, Full time **Location**: Concord, Ontario Job Description Reporting to the Business Centre Manager, the Bidding Specialist provides pricing and/or technical information as it relates to electrical project tenders. **MAIN RESPONSIBILITIES**: - Prepare and submit customer quotations/proposals (Quantity, product, price,...

  • Office Manager

    3 weeks ago


    Concord, Canada Groundwater Environmental Management Services Inc. Full time

    Since its inception in 2005, GEMS prides itself on being the environmental specialists for the construction industry. Our driving force is to serve a growing need for a practical approach to the increasingly complex environmental regulatory and compliance challenges in the construction and land development industry. The primary role of the Office Manager is...

  • Hydronics Specialist

    4 months ago


    Concord, Canada Noble Corporation Full time

    Overview: **Start a rewarding career at our Concord HVAC Branch as a Hydronics Specialist, we help our customers’ businesses succeed by investing in our most important asset: our teammates!** **What We Offer You**: - Internal growth opportunities - Access to training and development programs - Comprehensive benefits package: - Medical & Dental...

  • Order Entry Clerk

    2 weeks ago


    Concord, Canada Future Temp Glass Ltd Full time

    Job description We are a wholesale manufacturer of custom glass and mirror servicing the greater Toronto area, and are currently seeking an Order Entry Clerk to join our team. This role works directly under the Order Desk Lead. The compensation package includes an hourly wage of $18-19/hour as well as extended health and dental benefits (after 3 months of...