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Housekeeping Supervisor

5 months ago

Kingston, Canada The Holiday Inn Express & Suites Kingston Central Full time

The primary purpose of the Housekeeping Supervisor to ensure that guests have an excellent experience while supervising housekeeping associates to ensure brand standards of hotel cleanliness, preparing proper work assignments, and coordinating room readiness with other departments.

**KEY AREAS OF RESPONSIBILITY**
- Read MOD book every morning for any specific requirements
- Opening of the Housekeeping Department in the mornings when Manager is not in and ensuring the Room Attendants are assigned their rooms
- Responsible for checking all rooms and common areas to ensure they are cleaned up to the standard
- Ensuring the Housekeeping department is adequately staffed and properly trained
- Responsible for performance management - discipline/counselling
- Coaching and Training
- Submitting payroll timesheets in a timely manner
- Ensuring room status is up to date
- Required to assist in cleaning guestrooms when necessary
- Ensure storage is properly managed to make sure an adequate number of supplies can be ordered
- Ensure adequate linen supplies in each storage room are maintained
- Assist in the ordering and receiving of supplies
- Ensuring that health & safety standards are enforced
- Participate in recognition and incentive programs
- Control lost and found procedures
- Reporting all maintenance issues and doing follow up with the repairs in rooms and surrounding areas
- All other duties as assigned
- Assist/Take part in monthly meetings, share info with team, keep lines of communication open throughout department
- Promote teamwork, intercultural competency among team members, quality guest service through education, effective communication, and coordination with other departments
- Supports and promotes a culture of equity, diversity, inclusion, and indigeneity that respects and incorporates different perspectives in decision making
- Supervise Laundry driver on weekends
- **The above areas of responsibility are not all inclusive and may be amended from time to time.**_

**KEY PERFORMANCE INDICATORS**:
**CORE COMPETENCIES**:

- Communication: Provides and encourages the expression of diverse ideas and opinions, actively listens to others, works to resolve differences, and maintain work relationships.
- Teamwork: Actively participates in the work of the team by taking on different roles and responsibilities; encouraging efforts and contributions of others. Ensures that the tasks are completed through fair and reasonable sharing of responsibilities and opportunities for participation.
- Adaptability: Having flexibility in handing change, being able to juggle multiple demands, and adapting to new situations with new ideas and innovative approaches.
- Customer Service Focused: Establishes and maintains relationships with guests by listening and gaining their trust and is dedicated to exceeding customers’ expectations and requirements.
- Self-Management: Ability to regulate and control their emotions, thoughts, and behaviours, and having the ability to set goals independently and the initiative to achieve them.

**QUALIFICATIONS**:

- Completion of Grade 12 or equivalent
- Minimum 1 year cleaning
- Must have previous experience in a Supervisory role
- Must be computer literate and have proven leadership skills
- Excellent communication and interpersonal skills
- Strong organizational skills and ability to multitask
- Able to perform under pressure with time constraints and deadlines
- Mature and always uses tact and diplomacy
- Must possess the ability to communicate effectively within a diverse team environment
- Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests
- Available to work any shift (days, weekends, holidays) needs to be flexible with schedule

**PHYSICAL DEMANDS**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to perform duties while standing and/ or walking for the majority of the shift.
- Ability to lift weights up to 30 lbs, push and pull heavy equipment such as cleaning carts and equipment.
- Ability to stoop, bend, stretch, and lift while performing duties.
- Requires regular handling and use of disinfectants, cleaning agents, and chemicals.
- Specific vision abilities required by this job include close vision and distance vision.

**WORKING CONDITIONS**:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is moderate.

**Salary**: