General Manager

6 months ago

Mississauga, Canada BRKFREE Full time

**BRKFREE is looking for a General Manager to lead operations at our Mississauga location.**_

**BRKFREE** is a brand new and immersive social entertainment experience designed to make participants feel like they have entered another world. The new concept is the future of in-person entertainment for groups of all kinds, with its combination of wildly entertaining gameplay, and great food and drinks. The space will open with 35 unique and high-technology game rooms where teams will encounter physical, mental, and skill-based challenges.

BRKFREE **Team Members** have one goal, to deliver the very best immersive multiplayer challenge room experience possible to all our guests. You will hit the ground running in this fun, fast-paced, challenging environment where every team member is an essential component of our success, and everyone's voice is important in our culture.

**BRKFREE Core Values**:
Core Values are the guiding principles that define our culture and make us unique.
- **Create Joy** - We’re here to bring people joy - in the experiences we create, in the work we do, and in the way we interact with our community.
- **Be The Next**:

- Level Up. Pursue growth, lead change, and experiment. Master your craft.
- **Celebrate** - Remember to enjoy life’s victories and make a big deal out of them.
- **Be Adventurous and Creative** - An innovative mindset is our default setting. We are always willing to take risks and try new things.

**Key Responsibilities**

**Strategy**
- Works with Owner to develop a business strategy in line with the venues financial targets
- Translates the business strategy into operational plans and targets for each department
- Monitors the delivery of business strategy amending throughout the year as appropriate in line with their financial targets
- Works with Owner and Marketing team on promotional strategies that will help deliver revenue targets
- Works closely with Events Manager on strategies to increase events business and booking

**Financial Management**
- Under the guidance of the Owner is responsible for the financial planning (forecasting and budgeting) for the venue
- Is accountable for all aspects of the financial control across the venue including Cash, achieving gross food margin, stock control, waste, controllable costs and payroll targets
- Delivers budgeted venue EBITDA

**Service**
- Oversees every stage of the in-venue guest journey to ensure high levels of guest service and satisfaction are delivered
- Is able to step onto the floor as the face of the brand
- Monitors the performance of all departments to ensure they are delivering an experience in line with the brands culture and values, acting quickly when they believe these standards are not achieved
- Ensures that the venue is set up, operates effectively and is closed in line with operating procedures
- Reviews the performance of the kitchen throughout service to ensure the food is delivered to a high standard and in a timely way
- Reviews and responds to guest feedback to identify when and why expectations have not been met
- Monitors best and worst sellers providing feedback to the F&B Manager and Operations Manager on the F&B offer on guest preferences

**Process and Procedure**
- Manages stock process ensure the team follow the correct purchasing and stock procedures including stock takes, line checks, wastage reports and loss investigations feeding back to the relevant people as required
- Forecasts accurate payroll costs in line with revenue and plans accordingly in order to meet company payroll objectives
- Ensures the payroll is closed accurately and on time
- Ensures their team adhere to all company policies and procedures
- Makes sure all equipment is well maintained, clean and in good working
- Manages the stock ordering and monitors the delivery processes to ensure the correct items are order, received and updated on the system
- Manages the team to ensure they follow food hygiene and taking corrective actions as required
- Ensures all Food Safety Management processes are followed

**Team Management**
- Inspires, motivate and leads their team
- Actively participates in Managers meetings
- Ensure Operations Manager and F&B Manager are updated on the performance of their team
- Spends time in the venue during key service periods in order to review the capability of the team providing feedback, training, mentoring and coaching as required
- Completes team appraisals
- Works closely with the management team to review the team structure
- Ensures the right people are recruited into the right roles at the right time
- Ensures that all employment issues are dealt with according to company guidelines and statutory regulations

**Self-Management**
- Excellent attitude and genuine passion for the brand and what they do
- Able to build strong relationships with those they work with across the venue and wider group
- Responds positively to constructive feedback
- Resilient, optimistic and positively

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