General Manager

2 days ago

Mississauga, Canada Home Instead Full time

The General Manager for Government services is expected to perform a variety of duties that relate to client care and service delivery:
They are expected to be accountable for providing the highest level of quality service to all CAREGivers, clients and family members by effectively managing the service delivery group to ensure we meet, if not exceed, our customers’ needs through commitment to service excellence

The General Manager is responsible to expand and drive all aspects of the business through the development of a culture revolving around continuous improvement, Key Player mentorship & growing Home Instead’s reputation in the community. Furthermore, the General Manager is accountable for all aspects of business development resulting in sales growth and achievement of world class net promoter scores.
- They continuously evaluate the Business Plan with the service delivery group to ensure high quality care, client satisfaction and to move the business forward to achieve projections through building and maintaining senior-level customer relationships through consultative selling while promoting Home Instead from a partnership perspective

They are responsible for the Recruitment and Retention of quality CAREGivers, the development of the CAREGiver skills and ensuring their satisfaction within our organization which is paramount to quality service delivery

They are responsible for the delivery of compatible CAREGivers to our clients in a swift and prompt manner

They are responsible to ensure a robust Quality Assurance program is executed and accomplished whereby identifying areas of opportunity to increase service hours, selling in a service culture and develop strong relationships with the RPN’s in our community by being responsive to their needs

The General Manager is responsible for the overall health of the organization and the culture within the office. This will be accomplished in many ways but primarily through supportive leadership where the General Manager is continually coaching and mentoring the team and setting good examples of service excellence, behavior and positive attitude

Ultimately, the General Manager is accountable and responsible for the growth of our reputation in the community, Key Player growth & team performance, growth of business sales and the growth of quality service and CAREGiver & client satisfaction.

Primary Responsibilities:

- Ensure that yourself and your department build trust by reflecting the Brand Promise of

Home Care Inc. an independently owned and operated Home Instead franchise):
We will deliver, without exception, on every commitment we make to you and your loved ones.
- Reflect our Guiding Principles in every encounter to allow us to exceed every expectation of our CAREGivers & clients:
Lead Operations:

- Adhere to all procedures as mandated by our Quality Management System.
- Adhere to all Home Instead Franchise Standards.
- Develop and manage the annual franchise operational plan and budget.
- Achieve the annual operational plan’s revenues, gross profit, profitability and other operational goals by the stated milestones.
- Ensure that all key business indicators are met or exceeded including sales growth, CAREGiver to client ratio, conversion, close, DSO, client and CAREGiver satisfaction and CAREGiver turnover.
- Develop and manage all critical numbers of the business and report them to the Vice President, Operations.
- Manage outcomes of all department activities and direct changes that will drive achievement of operational goals.
- Provide leadership and management of all Key Players which affect operational efficiency and achievement of the operational goals.
- Meet weekly for team meeting & chair daily huddles with the team each day at the same time for consistency.
- Meet with each direct report for a 1:1 weekly for 45 minutes.
- Participate in all CAREGiver meetings.
- Develop and implement quarterly accountability meetings with each key player focusing on their growth and development.
- Manage, mentor and coach each member of the operational staff to ensure the needs of the client, employee, and company are consistently being met.
- Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.
- Support and maintain our high standards for process and improvement set forth in our Quality Management System while making certain the day to day operations and tasks are in full compliance of the procedures.
- Be an active member of the Service Excellence team as we strive to be a world class customer service organization.

Lead Business Development & Sales strategies:

- Develop the on-going 12-month strategic plan to:
1. Establish plan to execute introductions and meetings with retirement home leadership teams, LTC and referral providers in the community

2. Through detailed discussions, understand challenges and needs of the above healthcare organizations

3.

  • Brand Manager

    2 months ago

    Mississauga, Canada General Mills Full time

    **Job Description**: **Overview** Ready for a truly differential General Management experience, working on the only $1B market outside of the US? Set winning growth strategies, be fully accountable for the P&L, lead cross-functional teams, with significant leadership & US exposure? In this role, you will drive demand on a top General Mills Canada brands....

  • General Manager

    4 weeks ago

    Mississauga, Ontario, Canada SHAN FREIGHTWAY INC Full time

    Job Title: General ManagerGONDAL ENTERPRISE SERVICE INC. is seeking a highly skilled and experienced General Manager to lead our organization to success.Job Summary:The General Manager will be responsible for overseeing the overall strategy and direction of the organization, ensuring alignment with our mission and vision. This includes developing and...

  • General Manager

    4 weeks ago

    Mississauga, Ontario, Canada SHAN FREIGHTWAY INC Full time

    Job Title: General ManagerGONDAL ENTERPRISE SERVICE INC. is seeking a highly skilled and experienced General Manager to lead our organization to success.Job Summary:The General Manager will be responsible for overseeing the overall strategy and direction of the organization, ensuring alignment with our mission and vision. This includes developing and...

  • General Manager

    4 weeks ago

    Mississauga, Ontario, Canada 247 DESIGNS INC. Full time

    Job Title: General ManagerWe are seeking a highly skilled and experienced General Manager to join our team at 247 DESIGNS INC.Job Summary:The General Manager will be responsible for overseeing the overall strategy and direction of the organization, ensuring alignment with our mission and goals. This role requires a strong leader who can motivate and inspire...

  • General Manager

    4 weeks ago

    Mississauga, Ontario, Canada 247 DESIGNS INC. Full time

    Job Title: General ManagerWe are seeking a highly skilled and experienced General Manager to join our team at 247 DESIGNS INC.Job Summary:The General Manager will be responsible for overseeing the overall strategy and direction of the organization, ensuring alignment with our mission and goals. This role requires a strong leader who can motivate and inspire...

  • General Manager

    1 month ago

    Mississauga, Ontario, Canada 247 DESIGNS INC. Full time

    Job Title: General ManagerWe are seeking a highly skilled and experienced General Manager to join our team at 247 DESIGNS INC.Job Summary:The General Manager will be responsible for overseeing the overall strategy and direction of the organization, ensuring alignment with our mission and goals. This role requires a strong leader who can motivate and inspire...

  • General Manager

    5 months ago

    Mississauga, Canada Assured Automotive Full time

    **Company: Assured Automotive** **Job Description**: The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the...

  • General Manager

    3 months ago

    Mississauga, Canada Boston Pizza Full time

    Overview General Manager (GM)General Managers at Canada's leading casual dining restaurant, Boston Pizza, oversee the daily operations to ensure the delivery of a great Guest experience while focusing on achieving goals and budget expectations. This individual must have exceptional communication skills, leadership experience, and the organizational skills...

  • General Manager

    2 months ago

    Mississauga, Ontario, Canada 247 DESIGNS INC. Full time

    Job Title: General ManagerWe are seeking a highly skilled and experienced General Manager to join our team at 247 DESIGNS INC.Job Summary:The General Manager will be responsible for overseeing the overall strategy and direction of the organization, ensuring alignment with our mission and goals. This role requires a strong leader who can motivate and inspire...

  • General Manager

    2 months ago

    Mississauga, Ontario, Canada 247 DESIGNS INC. Full time

    Job Title: General ManagerWe are seeking a highly skilled and experienced General Manager to join our team at 247 DESIGNS INC.Job Summary:The General Manager will be responsible for overseeing the overall strategy and direction of the organization, ensuring alignment with our mission and goals. This role requires a strong leader who can motivate and inspire...

  • General Manager

    2 months ago

    Mississauga, Canada Chop Steakhouse & Bar Full time

    General ManagerAre you a highly skilled and motivated individual looking for a challenging role as a General Manager in the Food & Beverage industry?We are looking for an incredible General Manager to be the leader of our team. As the General Manager, you will be a role model, instill an overall positive culture amongst the entire team, develop leadership...

  • General Manager

    5 months ago

    Mississauga, Canada Crumbl Cookies Franchises Full time

    **General Manager** Crumbl Cookies located at Creekside Crossing Shopping Center, is looking for an experienced General Manager to oversee and manage the daily operations of the restaurant and to ensure the satisfaction of the restaurant's employees and customers. - Strong supervisory and leadership skills - Excellent organizational and time management...

  • General Manager

    5 months ago

    Mississauga, Canada Convergint Technologies Ltd Full time

    Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking General Manager to join our amazing culture in Toronto, ON. In this role, you will be responsible for setting the strategic direction of the assigned market; for developing and growing the business and for maintaining the existing business and customer base. The General...

  • General Manager

    4 months ago

    Mississauga, Canada Boston Pizza International, Inc. (Calgary) Full time

    General Manager (GM)General Managers at Canada's leading casual dining restaurant, Boston Pizza, oversees the daily operations to ensure the delivery of a great Guest experience while focusing on achieving goals and budget expectations. This individual must have exceptional communication skills, leadership experience, and the organizational skills needed to...

  • General Manager

    5 months ago

    Mississauga, Canada Convergint Technologies Ltd Full time

    Convergint is looking for a growth minded, enthusiastic, results driven and forward-thinking General Manager to join our amazing culture in Toronto. In this role, you will be responsible for setting the strategic direction to grow our business in one of the largest markets in the world! This includes inspiring & developing the team, growing the business...

  • General Manager

    3 weeks ago

    Mississauga, Ontario, Canada 247 DESIGNS INC. Full time

    Job Title: General ManagerWe are seeking a highly skilled and experienced General Manager to join our team at 247 DESIGNS INC.Job Summary:The General Manager will be responsible for overseeing the overall strategy and direction of the organization, ensuring alignment with our mission and goals. This role requires a strong leader who can motivate and inspire...

  • General Manager

    3 weeks ago

    Mississauga, Ontario, Canada 247 DESIGNS INC. Full time

    Job Title: General ManagerWe are seeking a highly skilled and experienced General Manager to join our team at 247 DESIGNS INC.Job Summary:The General Manager will be responsible for overseeing the overall strategy and direction of the organization, ensuring alignment with our mission and goals. This role requires a strong leader who can motivate and inspire...

  • General Manager

    5 months ago

    Mississauga, Canada Sky Zone Full time

    **Sky Zone** **__** **General Manager** **Full-time, Onsite** **__** **Sky Zone - Who are we?** We’re the people that like to exercise but LOVE to have fun. We’re ambitious, fearless, and refuse to be confined. We not only think outside the box we MOVE outside the box too! That’s why we’re the largest active entertainment park operation in the world....

  • Associate Brand Manager

    5 months ago

    Mississauga, Canada General Mills Full time

    **Job Description**: We're looking for an Associate Brand Manager dedicated to building and executing both short and long-term brand strategy for one of our iconic General Mills brands! This is a great role to serve as a general manager for your brand, in order to maintain the P&L and deliver financial stability, growth, profitability, and market share, all...

  • Financial Manager, Yogurt

    2 weeks ago

    Mississauga, Ontario, Canada General Mills Full time

    General Mills Overview:We exist to make food the world loves, but we do more than that.At General Mills, we prioritize being a force for good, a place to expand learning, explore new perspectives, and reimagine new possibilities every day. We look for people who want to bring their best – bold thinkers with big hearts who challenge one another and grow...