Veterinary Client Care

4 months ago


View Royal, Canada Helmcken Veterinary Clinic Full time

**Join Our Close-Knit Veterinary Team**:

- Veterinary Client Care Representative (Full-Time/Part-Time)_
- Victoria, BC_

Are you passionate about animals and looking to join a friendly, supportive team that feels more like a family? Our locally owned veterinary practice in Victoria, BC, might just be the perfect fit for you

Since opening in 2016, we've built a strong, word-of-mouth reputation for providing exceptional care to cats, dogs, and small mammals. We’re a busy, full-service clinic, and we’re proud to serve our amazing community. Now, we’re looking for someone special to help us continue our mission.

**Why Join Us?**
At our clinic, we believe in taking care of our team just as much as we care for our patients. We are a close-knit group, always helping each other out, and fostering an environment where teamwork and positivity thrive. You won’t just be a staff member here—you’ll be part of something truly special.

**What We Offer**:

- Full-time or part-time positions, tailored to your needs
- Fair living wages, negotiable based on experience
- Extended health employee benefits
- Uniform allowance
- Continuing education funding (because we believe in helping you grow)
- Conveniently located on a busy bus route
- Closed on stat holidays

**Job Overview**
We are seeking a dedicated and enthusiastic Veterinary Client Care Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and understand the needs of pets and their owners will be key to ensuring a positive experience. If you thrive in a fast-paced, supportive environment and love helping animals and their families, this is the job for you

**Duties**:

- Manage client accounts, ensuring information is accurate and up-to-date
- Assist in scheduling appointments, handling payments, and coordinating patient visits
- Collaborate with veterinary staff to address client concerns and ensure the best service is delivered
- Provide compassionate support to pet owners during emotional moments
- Keep clients informed about the clinic’s services, policies, and pet care tips
- Maintain a clean, welcoming front desk and reception area

**Experience**:

- Previous experience in veterinary client care or customer service is preferred
- Familiarity with veterinary management software or similar tools is a plus
- Strong communication skills, both verbal and written, with a focus on clarity, compassion, and professionalism
- A positive, team-oriented attitude
- Bonus: Experience as a veterinary assistant or in a veterinary setting

**Clinic Hours**:
We’re open 7 days a week: Monday to Friday from 8 AM - 5 PM, and Saturday & Sunday from 9 AM - 5 PM. Whether you're seeking full-time or part-time, we’ll work together to create a schedule that fits.

If you're looking to work in a busy, supportive environment where your contributions are truly valued, we’d love to hear from you

**Job Types**: Full-time, Part-time

Pay: $19.50-$24.00 per hour

Work Location: In person



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