Client Solutions Manager, Mid-market

3 weeks ago

Waterloo, Canada Gallagher Full time

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

Overview:
Our Commercial Mid-Market team is hiring As the Client Solutions Manager, reporting to the Director of Client Solutions, you will be working directly with our commercial mid-market clients in delivering the world-class customer service Gallagher is so well known for. This means you will be managing an existing portfolio of clients - driving the renewal cycle, handling day-to-day policy changes, working on diverse accounts and collaborating with insurers.

Work Environment: Hybrid (Agile) - We, at Gallagher, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

This position can be based out of Gallagher's London or Waterloo office locations.

**Responsibilities**:

- Supporting a designated portfolio of Commercial Clientele, playing the lead role in business retention and continually building upon customer relationships
- Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required and adhering to binding authority set out by carriers
- Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client
- Recognize upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client
- Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes

Qualifications:

- Being solution oriented has always allowed you to offer clients the most resourceful and innovative solutions
- Strong communication and interpersonal skills enable you to develop deep relationships with clients and build synergy with colleagues
- People love working with you, and you with them
- Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time
- Maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles
- Highly tech-savvy, with an ability to learn new systems, tools and processes
- 1 to 2 years of Commercial Mid-Market experience working within a brokerage environment
- Active RIBO License
- CAIB, CIP, CRM or other relevant certifications and or designations are highly valued in this role
- Knowledge of EPIC considered an asset

**What we can offer you**
- Competitive salaries and bonus plans
- Medical & dental coverage to meet your household's needs
- Life, Dependent Life and AD & D Insurance options
- Pension & group savings plans
- Employee stock purchase plan
- Educational expense reimbursement
- Employee assistance programs
- Discounted gym membership
- Opportunity for flexible work hours
- Paid sick days & personal days,
- Employee education recognition program
- Employee referral bonus program and more

LI-SS1 #LI-Hybrid

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