Cyber Security Support Analyst

2 weeks ago

Ottawa, Canada NAV Canada Full time

Job Posting Title

Cyber Security Support Analyst

Job Category

IT Security

Language Requirements

Bilingual / Bilingue

Flexible Work Agreement Type

Posting End Date

2023-11-17

Job Grade

CS-2

Pay Range

$83,268 - $101,193

Job Summary

Reporting to the Manager of Cyber Security Programs and Governance, the Cyber Security Support Analyst will assist in providing support and coordination in areas of Cyber Security Awareness and Training Campaigns, Incident Response, Reporting and Policies.

**Job Description**:
Key Accountabilities:

- Generate regular cyber security KPI’s according to defined procedures.
- Keep abreast of evolving cyber security awareness methodologies, practices and techniques.
- Assist in the coordination and support for the work involved in solutions delivery under the guidance of the manager.
- Assist in providing recommendations contributing to the development and implementation of relevant NAV CANADA cyber security Policies, Standards, and Procedures.
- Assists in communications, process improvements, documentation creation, reviews, validation, and obtaining approvals.
- Collaborate with peers and external partners for the betterments of information sharing amongst various external cyber security groups.
- Work jointly with training teams on the development of annual mandatory training material for all NAV CANADA employees.
- Coordinates reviews, prioritization and scheduling of all requests in consultation with the Manager.
- Contribute to the improvement of cyber security processes and procedures by highlighting gaps and weaknesses to management and proposing solutions.
- Maintain the Secure Development training program by evaluating requirements, and delivering relevant training.
- Assist in providing coordination and support for the work involved in the development of modifications to existing system and technology solutions and processes related to the cyber security maturity assessments.
- Assist in the creation of plans, procedures and deliverables which align with the Technology organization’s frameworks and processes.
- Contribute to the response to cyber incidents, if required, under the direction of the Incident Commander.Positive Impact on achievement of functional goals and objectives of the team.
- Required to analyze situation, identify appropriate threat and risk levels from established alternatives using defined methodologies.

**Education**:

- Post-secondary degree in information systems or a related field of study, or an equivalent combination of education and relevant practical experience.

**Experience**:

- Experience with the development, documentation and publication of Policies, Standards and Procedures.
- Experience in strategic internal awareness and education, and organizational change management programs related to IT risk/cyber security.
- Foundational understanding of security-related threats and risks, as well as practices and capabilities to address them.
- Experience gathering KPIs to generate required reporting on a regular cadence.
- Experience partnering with internal stakeholders to develop internal and external communication plans.
- Experience in responding to IT support tickets, troubleshooting issues and escalating for response as appropriate.
- Experience planning and coordinating events.
- Experience maintaining SharePoint sites.

Knowledge
- Knowledge of cyber security best practices and principles.
- Knowledge of NAV CANADA’s ITIL Practice a plus.
- Knowledge of corporate technologies such as Microsoft Office Suite and SharePoint.
- Knowledge of Microsoft PowerBI.

Abilities:

- Ability to conduct professional discussions with internal customers, management and with external partners and vendors.
- Ability to write clear, cohesive and concise documentation and communication material that is easily understandable by colleagues, management and clients.
- Ability to foster teamwork by involving others in problem solving, decision-making and creative thinking.
- Ability to communicate clearly in conversation and in presentations to both technical and nontechnical audience.
- Ability to interact with and learn new systems confidently.

Personal Suitability:

- Ability to multi-task and manage numerous active projects and assignments.
- Ability to work under a high degree of concentration when required.
- Ability to schedule your work to ensure interruptions are manageable.
- Ability to prioritize and create a work schedule that meets tight deadlines under time pressure.
- Ability to learn new tools and systems.

Working Conditions:

- This position is Hybrid eligible for a flexible work arrangement.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandato

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