Broadcast Network Monitoring Operator

2 weeks ago

Toronto, Canada Corus Entertainment Full time

Are you creative, dynamic and passionate? Do you like to think outside of the box and find new ways to achieve your goals? Corus Entertainment has an exciting opportunity for you. If you have a passion for excellence, and would like to work for Corus Entertainment, we encourage you to apply.

**Division**: Technology

**Work Status**: Temporary Contract - Until May 2023

**Location**: 25 Dockside Drive, Toronto, ON - Corus Quay (Onsite). Health and safety protocols will be in place to protect all people in the office.

About the Role
Corus Entertainment is seeking a dynamic and innovative professional to join the Broadcast Operations team at our Toronto location as a Broadcast Network Monitoring Operator. Reporting to the Lead, Broadcast Network Monitoring, Technology and Workflows.
The Broadcast Network Monitoring Operator is part of team that ensures Corus’ broadcast signals are present for over-the-air (OTA) and cable/satellite (BDU) viewers across the country, and maintains revenue by ensuring simultaneous substitutions with US networks are in place. The BNM team is also the communication hub for the internal fiber network connecting all of Corus’ news production centers together. The team works extensively with various internal departments and external clients, maintaining a high level of customer service while meeting strict deadlines in a 24/7/365 signal monitoring environment.

**You’ll be working on things like**:
The following highlights the primary functions, but does not outline all of the duties and responsibilities covered within this position:

- Monitoring all return signals of networks originating from Corus for quality, signal integrity and regulatory compliance
- Monitoring fiber connectivity within the Corus broadcast and news production footprint
- Escalating issues in a 24/7/365 broadcast and news environment for outages pertaining to fiber connectivity and all networks originating from Corus
- Confirming simultaneous substitutions of US network content and communicating information and issues to BDUs in a professional and timely manner
- Accurately creating and compiling reports detailing the statuses of all broadcast networks
- Acquiring working knowledge of, and becoming proficient in, various technical systems and platforms
- Gaining a firm understanding of broadcast operations technology, workflows and fiber networks to troubleshoot, solve and escalate issues
- Following existing departmental procedures, workflows and documentation
- Liaising with and properly escalating information to internal teams and external clients to mitigate and resolve technical issues to ensure a seamless, uninterrupted customer viewing experience
- Providing updates and support in a 24/7/365 broadcast and news environment for Corus’ fiber network and all networks originating from Corus
- Staying current with equipment, workflows and procedural changes required to perform tasks

About You

If you have the following.we want to hear from you
- Diploma or degree in broadcasting, communications, media or other technology fields or equivalent experience
- A good understanding of video/audio technical standards, cable TV, OTA, satellite (DTH) and IPTV distribution platforms in order to troubleshoot and escalate signal problems
- Experience with broadcast transmission chains, fiber networks, video platforms and associated systems
- Ability to work as part of a team
- Must be adaptable, able to multi-task and work with acute attention to detail
- Communicate in a positive, friendly manner and with a customer service approach
- Ability to handle challenging situations with professionalism, empathy and sincerity
- Able to work a flexible schedule that may include evenings, overnights and weekends
- Fluency in French is an asset

Why Corus?

Corus is a driving force in the media industry with a diverse portfolio of strong brands that entertain and inform audiences through great storytelling and compelling content, reaching millions of people around the world every day.

We have a passionate drive to connect with the world around us: to express, to share, to be part of people's lives. Walk around our offices, our stations, our studios across the country and you'll feel it. You'll see it in action.

You'll see it in the open communication and the approachability of our people. You'll see it in our care for quality work and the interest in new, creative solutions. You'll see it in how we work with external partners, and how we care about our communities. These are all core to the values we commit to living each and every day - Win Together, Think Beyond, Make It Happen, Learn Every Day, Show We Care. Our values describe what makes us, and our workplace pretty unique - and amazing.

Corus is also committed to providing accommodations throughout the interview and employment process. If you require an accommodation, we will work with you to meet your needs.

How to Apply
- No phone calls please. Only those selec

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